Job Summary

We are looking for a highly skilled and dynamic Technical Solutions Engineer to join our team at The Elite Job. As a key player in our technical support team, you will be responsible for delivering top-notch technical solutions to our clients and ensuring the efficient operation of technical services. This role requires a deep understanding of technical processes, client needs, and the ability to communicate complex technical concepts effectively. If you are passionate about solving problems, optimizing systems, and delivering exceptional service, we encourage you to apply.

Key Responsibilities

• Provide technical support and troubleshooting services for clients, addressing hardware, software, and network issues.
• Analyze technical requirements and recommend effective solutions to meet client needs.
• Collaborate with cross-functional teams to ensure the successful implementation of solutions.
• Conduct system diagnostics and resolve technical issues, ensuring minimal downtime for clients.
• Develop and maintain detailed documentation on technical processes, procedures, and solutions.
• Offer training and guidance to clients and internal teams on the use of products and services.
• Stay up-to-date with industry trends, new technologies, and best practices to continuously improve solutions.
• Assist in the development of product roadmaps and the implementation of new features.
• Participate in technical presentations and meetings with stakeholders.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Engineering, Information Technology, or a related field.
• Strong technical aptitude with experience in systems integration, cloud computing, and networking.
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
• Proficiency in relevant programming languages (e.g., Python, Java, C++) and system design.
• Familiarity with IT infrastructure, databases, cloud platforms, and networking protocols.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Client-focused mindset with excellent customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience with troubleshooting and diagnosing hardware and software issues.

Experience

• At least 2-3 years of experience in technical support, solutions engineering, or a related field.
• Proven track record of successfully implementing technical solutions for clients.
• Experience with cloud platforms (AWS, Azure, etc.) and enterprise-level software.
• Experience in providing technical support in a client-facing environment is preferred.

Working Hours

• Full-time position with flexible working hours.
• Standard office hours (9:00 AM to 6:00 PM) with some evening or weekend work required based on client needs or project deadlines.
• Hybrid work arrangement available – in-office presence required a few days per week.

Knowledge, Skills, and Abilities

• Strong understanding of cloud technologies, networking, and server management.
• Ability to analyze and optimize systems and workflows for performance and efficiency.
• Strong project management skills and experience working on multiple projects simultaneously.
• Ability to adapt quickly to new technologies and tools.
• Excellent troubleshooting, analytical, and diagnostic skills.
• Strong collaboration skills and the ability to work across multiple teams and departments.

Benefits

• Competitive salary and performance-based bonuses.
• Health and dental insurance.
• Paid time off (vacation and sick leave).
• Professional development opportunities, including training, certifications, and conferences.
• Flexible work arrangements with hybrid and remote options.
• Retirement savings plans (EPF).
• A dynamic and inclusive work culture that fosters innovation and career growth.
• Wellness programs and team-building activities.

Why Join

At The Elite Job, we are committed to delivering cutting-edge solutions and services to our clients. As part of our team, you will have the opportunity to work with some of the most talented professionals in the industry. We prioritize career development, and our employees are given the resources and support they need to thrive and advance. Join us and be a part of a company that values creativity, collaboration, and a passion for technology.

How to Apply

If you are excited about this opportunity and meet the qualifications outlined above, we would love to hear from you. To apply, please send your updated resume and a cover letter detailing your experience and why you are the best fit for the role to us. Be sure to include Technical Solutions Engineer - Kuala Lumpur in the subject line.

We look forward to reviewing your application and potentially welcoming you to our team!