Job Summary

The Elite Job is looking for a dedicated and results-driven Customer Support and Sales Agent to join our growing team. This role involves assisting customers with inquiries, offering products or services, and ensuring a positive experience throughout their interactions with the company. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to drive sales while maintaining high levels of customer satisfaction.

Key Responsibilities

• Provide outstanding customer support via phone, email, and chat, addressing inquiries, complaints, and technical issues in a timely and professional manner.
• Identify customer needs and recommend appropriate products or services to increase sales.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Resolve customer issues or concerns by offering appropriate solutions in line with company policies.
• Maintain a thorough knowledge of product offerings and sales techniques to maximize cross-selling and upselling opportunities.
• Collaborate with the sales team to ensure customer satisfaction and to meet sales targets.
• Update and maintain customer records in the CRM system accurately and securely.
• Handle outbound sales calls to potential and existing customers to generate new sales and build customer loyalty.
• Track and report customer feedback, providing insights to improve service delivery and product offerings.

Required Skills and Qualifications

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build relationships with customers.
• Customer-focused approach with a passion for helping others.
• Basic understanding of sales techniques and the ability to close deals.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Familiarity with CRM systems and customer service software.
• Proficient in using office software such as Microsoft Office or Google Workspace.
• Ability to work independently and as part of a team.

Experience

• Proven experience in a customer support, sales, or retail role is preferred.
• Experience in phone-based customer service or sales is an asset.
• Previous experience in a remote working environment is a plus, though not required.

Working Hours

• Full-time and part-time positions available.
• Flexible working hours with the option for remote work.
• Must be available to work evenings, weekends, and public holidays, as required.

Knowledge, Skills, and Abilities

• In-depth understanding of customer service best practices and sales techniques.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle high-pressure situations and manage difficult customers with professionalism.
• Strong organizational and time management skills to effectively prioritize tasks.
• Empathy and active listening skills to understand and address customer concerns.

Benefits

• Competitive salary and commission structure based on performance.
• Flexible work-from-home opportunities.
• Paid time off, including holidays and sick days.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Training and professional development opportunities.
• Opportunity for career advancement within the company.

Why Join The Elite Job?

At The Elite Job, we value our employees and prioritize their well-being. We offer a supportive and dynamic work environment where employees are encouraged to grow both professionally and personally. Joining our team means being part of a forward-thinking company with a strong commitment to customer satisfaction and employee success. If you are looking for a rewarding career that combines customer support and sales in a flexible, remote setting, we invite you to apply and grow with us.

How to Apply

To apply for the Customer Support and Sales Agent position, please submit your resume along with a cover letter outlining your relevant experience and why you would be a great fit for the role. Be sure to include any sales or customer service achievements, as well as your availability for the role.
Apply now via website or email your application to us. We look forward to hearing from you!