Job Summary:

The Elite Job is seeking a highly motivated and professional Customer Support Representative to join our team, providing exceptional service to students and clients on our online course platform. In this role, you will be the first point of contact for customers, addressing their inquiries and resolving any issues related to our courses, platform functionalities, and other online services. The ideal candidate will be empathetic, solution-oriented, and passionate about delivering high-quality customer experiences in an online education environment.

Key Responsibilities:

• Respond promptly to customer inquiries via email, chat, and phone, ensuring a high level of service and satisfaction.
• Assist customers with navigating the online platform, course registration, and account management.
• Resolve technical issues or escalate to technical support when needed, ensuring minimal disruption to users.
• Provide product information and guide customers in selecting appropriate courses based on their learning goals.
• Monitor and maintain communication logs, ensuring all issues are documented and tracked efficiently.
• Assist with troubleshooting and resolving payment issues or course access problems.
• Collaborate with the course content and technical teams to improve the customer experience and platform functionality.
• Handle feedback and complaints professionally, aiming for quick resolution and customer retention.
• Stay up to date with the platforms offerings and changes to effectively support users.
• Contribute to continuous improvement of customer service processes by sharing insights and suggestions.

Required Skills and Qualifications:

• High school diploma or equivalent (Associates or Bachelors degree preferred).
• Proven experience in customer support or service, particularly in an online or education setting.
• Strong verbal and written communication skills.
• Proficient in using online platforms, customer service tools, and ticketing systems (e.g., Zendesk, Freshdesk, etc.).
• Basic understanding of e-learning and course management systems is a plus.
• Ability to troubleshoot and resolve technical issues with patience and clarity.
• Strong problem-solving skills with a customer-first mentality.
• Empathy and the ability to remain calm and professional in all interactions.
• Strong organizational skills and attention to detail.

Experience:

• Minimum of 1-2 years of experience in customer support, preferably in an online education or tech environment.
• Familiarity with customer service platforms and tools (CRM systems, ticketing software).
• Previous experience working with online learning platforms or handling student queries is a plus.
• A background in teaching or education administration is advantageous but not required.

Working Hours:

• Full-time and part-time positions available.
• Flexible working hours; option to work from home.
• Availability to work on weekends and evenings may be required based on customer demand.

Knowledge, Skills, and Abilities:

• Exceptional communication skills and the ability to explain complex information clearly and simply.
• Patience and understanding when addressing customer concerns.
• Ability to manage multiple customer interactions simultaneously.
• Excellent troubleshooting and problem-solving skills.
• Strong time management skills and ability to prioritize tasks.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite or similar software.

Benefits:

• Competitive salary based on experience.
• Flexible working hours and remote work options.
• Health, dental, and vision insurance for full-time employees.
• Paid time off (PTO) and holidays.
• Professional development opportunities, including access to online courses and training.
• A supportive, collaborative, and inclusive work environment.
• Employee discounts on courses offered through the platform.

Why Join The Elite Job?

At The Elite Job, we are dedicated to creating a dynamic and rewarding work environment where our employees can thrive. As part of our customer support team, you will have the opportunity to play a pivotal role in enhancing the online learning experience for students worldwide. With a focus on professional growth, work-life balance, and a positive, team-oriented culture, The Elite Job is committed to fostering an environment where both our customers and employees are valued.

How to Apply:

If you are passionate about helping others, solving problems, and providing exceptional customer service, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role.

Applications can be sent to us, or apply directly through our website.