Job Summary:

The Senior Account Manager - Operations is a strategic leadership role that focuses on managing key accounts and overseeing operational activities to ensure the delivery of high-quality services. This individual will be responsible for driving client success by working closely with internal teams to manage projects, meet client objectives, and ensure the smooth execution of day-to-day operations. The Senior Account Manager will be expected to demonstrate excellent problem-solving skills, leadership abilities, and a keen eye for operational efficiencies.

Key Responsibilities:

• Account Management: Develop and maintain strong relationships with key clients, serving as their primary point of contact for operational needs.
• Project Oversight: Oversee the planning, execution, and delivery of projects in line with client expectations and company standards.
• Client Communication: Regularly communicate with clients to ensure satisfaction, handle any concerns, and provide updates on project status.
• Process Optimization: Continuously analyze and improve operational processes to increase efficiency, reduce costs, and enhance the overall customer experience.
• Cross-functional Collaboration: Work closely with internal teams, including marketing, sales, finance, and customer support, to deliver seamless services to clients.
• Reporting & Analysis: Prepare and present regular reports on account performance, project milestones, and operational metrics.
• Team Leadership: Lead and mentor junior account managers and operational teams, fostering a collaborative and results-driven work environment.
• Budget Management: Monitor project budgets, ensuring that resources are allocated efficiently and costs are kept within budget constraints.

Required Skills and Qualifications:

• Bachelors degree in Business Administration, Operations Management, or related field (Masters degree is a plus).
• Proven experience in account management, preferably in an operational or service-oriented environment.
• Strong leadership abilities with experience managing cross-functional teams.
• Excellent communication and interpersonal skills, capable of building lasting relationships with clients.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Strong problem-solving and decision-making skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), CRM software, and project management tools (e.g., Asana, Trello).
• Ability to work independently and as part of a team, managing time effectively to meet deadlines.

Experience:

• At least 5 years of experience in account management, with a focus on operational management.
• Experience managing large, complex client accounts and delivering results in a fast-paced environment.
• Previous experience in a leadership or mentoring role is strongly preferred.
• Experience in process optimization and operational efficiency improvements.

Working Hours:

• Full-time, Monday to Friday, 9:00 AM – 6:00 PM.
• Flexibility for remote work or adjusted hours based on client needs or time zone differences.

Knowledge, Skills, and Abilities:

• Strategic Thinking: Ability to identify long-term opportunities and challenges for both clients and the company.
• Operational Expertise: Knowledge of best practices in operations management, process improvement, and resource allocation.
• Client-focused: Strong focus on client satisfaction and the ability to anticipate and address client needs effectively.
• Leadership: Ability to inspire and lead teams, while fostering a collaborative and high-performance work environment.
• Analytical Skills: Ability to assess and interpret data to make informed decisions and drive operational improvements.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 401(k) with company match.
• Professional development opportunities and training programs.
• Flexible work environment (remote options available).
• Employee wellness programs and team-building events.
• Opportunity for career growth within the company.

Why Join The Elite Job:

• Growth and Development: At The Elite Job, we are committed to the professional growth of our employees. You will have the opportunity to take on new challenges, lead impactful projects, and grow within the company.
• Supportive Environment: Join a team that values collaboration, innovation, and work-life balance. We believe in nurturing our employees and providing them with the resources and support needed to succeed.
• Impactful Work: Your work will have a direct impact on our clients success, and you will be part of a company that is dedicated to delivering high-quality results.

How to Apply:

If you are ready to take your career to the next level as a Senior Account Manager - Operations, please submit your resume and cover letter to us. We look forward to learning more about how your skills and experiences align with this exciting opportunity.