Job Summary

Flipkart is seeking a dynamic, motivated, and customer-focused Part-Time Customer Service Representative to join our team. This role involves providing exceptional support to our customers, helping them resolve issues, answer inquiries, and ensure a seamless shopping experience. As a key member of our customer service team, you will be the face of Flipkart, ensuring customer satisfaction through effective communication and problem-solving.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats promptly and professionally.
• Address customer queries related to products, orders, returns, and refunds, and escalate issues when necessary.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Offer troubleshooting assistance and guide customers through online platforms, ensuring smooth transactions.
• Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
• Adhere to Flipkarts policies and procedures while maintaining high customer service standards.
• Continuously improve product knowledge and customer service techniques to provide the best possible experience.

Required Skills and Qualifications

• Excellent communication skills in both written and verbal formats.
• Proficiency in basic computer operations and knowledge of customer service software.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to work independently and as part of a team in a remote or in-office environment.
• A customer-first attitude with a passion for delivering outstanding service.
• Good listening skills and empathy to understand customer concerns.
• Strong time management skills and the ability to multitask effectively.

Experience

• Previous experience in customer service or a related field is preferred but not mandatory.
• Freshers are welcome to apply.
• Experience handling customer inquiries in a call center or online support role is a plus.

Working Hours

• Part-time, flexible shifts based on your availability.
• Weekend and evening shifts may be required depending on business needs.
• Option to work remotely from the comfort of your home.

Knowledge, Skills, and Abilities

• Basic knowledge of e-commerce platforms and online shopping processes.
• Familiarity with customer service principles and best practices.
• Ability to remain calm and professional while dealing with difficult customers.
• Proficiency with Microsoft Office and other office software applications.
• Strong interpersonal skills, with the ability to work effectively with diverse teams.

Benefits

• Competitive hourly pay with performance-based incentives.
• Flexible working hours, ideal for students or individuals looking for additional income.
• Opportunity for growth within Flipkart, with potential to move into full-time or higher-level positions.
• Access to Flipkarts employee discounts and perks.
• A supportive and collaborative team environment.
• Work from home option to ensure a work-life balance.

Why Join Flipkart

• Flipkart is one of Indias leading e-commerce platforms, known for its commitment to innovation and customer satisfaction.
• Join a dynamic and diverse team that values creativity and individual contributions.
• Enjoy a culture of learning, growth, and opportunity.
• Be part of a fast-growing company that offers ample career development opportunities.

How to Apply

Interested candidates can apply by submitting their updated resume and a brief cover letter highlighting their interest in the role and customer service experience to us. Shortlisted candidates will be contacted for an interview.

Join Flipkart and help us make online shopping simpler and more enjoyable for millions of customers.