Job Summary

Flipkart is seeking dynamic and enthusiastic individuals to join our team as Part-Time Customer Service Representatives. This is a great opportunity for individuals looking to work flexible hours while delivering exceptional customer service and contributing to Flipkarts commitment to excellence. As a representative, you will be the first point of contact for customers, addressing their queries and ensuring a seamless shopping experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve product or service issues by identifying the problem, providing solutions, and following up to ensure customer satisfaction.
• Maintain a deep understanding of Flipkarts products, services, and policies to assist customers effectively.
• Escalate complex issues to the relevant departments while ensuring a smooth handoff.
• Document all customer interactions in the system for accurate record-keeping.
• Contribute to achieving team performance goals, such as customer satisfaction scores and resolution times.

Required Skills and Qualifications

• Strong verbal and written communication skills in English (additional languages are a plus).
• Excellent problem-solving abilities with a customer-first mindset.
• Ability to handle high-pressure situations calmly and professionally.
• Basic computer skills, including proficiency with MS Office and customer support software.
• A positive attitude and willingness to learn.

Experience

• Prior experience in customer service or a related field is preferred but not mandatory.
• Freshers with excellent communication skills are encouraged to apply.

Working Hours

• Flexible part-time shifts, including evenings and weekends.
• Work from home option available.
• Minimum commitment of 20 hours per week.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to empathize with customers.
• Familiarity with e-commerce platforms or a keen interest in online shopping trends.
• Quick learner with adaptability to new tools and technologies.
• Multitasking skills to handle multiple customer interactions simultaneously.

Benefits

• Competitive hourly pay.
• Flexible scheduling to accommodate your lifestyle.
• Opportunities for growth within Flipkarts customer service team.
• Work-from-home convenience with a supportive virtual work environment.
• Employee discounts on Flipkart products.

Why Join Flipkart?

At Flipkart, we believe in empowering our employees with opportunities to grow and succeed. By joining our team, you will be part of one of Indias largest and most trusted e-commerce platforms. You will work with a collaborative and supportive team, gain valuable skills, and contribute to delivering unmatched customer experiences.

How to Apply

Interested candidates can apply by visiting the Flipkart Careers page or emailing their updated resume to us with the subject line Application for Part-Time Customer Service Representative. Shortlisted candidates will be contacted for an interview.

Start your journey with Flipkart today!