Flipkart, one of Indias leading e-commerce companies, is offering exciting work-from-home opportunities for freshers across various domains. This role allows individuals to contribute to Flipkarts customer service, operations, and more, all from the comfort of their own homes. With a flexible and dynamic work environment, freshers are encouraged to apply and grow in a leading organization known for its innovative approach and commitment to employee development. This is the perfect opportunity to start your career with a trusted brand while gaining valuable experience.

Key Responsibilities:

• Provide excellent customer service, resolving queries and issues related to products, orders, and delivery.
• Manage and update customer records accurately in the companys CRM systems.
• Process incoming orders and ensure timely and accurate processing.
• Collaborate with various departments to ensure smooth order processing and fulfillment.
• Resolve technical or operational issues related to online orders, returns, and refunds.
• Engage in live chats or calls with customers, offering assistance and guidance as needed.
• Support daily administrative tasks related to customer satisfaction and order management.
• Stay updated with company policies and product information to provide informed customer support.
• Ensure all interactions with customers meet Flipkarts quality standards and brand image.

Required Skills and Qualifications:

• High school diploma or equivalent; a degree is preferred but not mandatory.
• Strong verbal and written communication skills in English and Hindi.
• Proficiency with basic computer applications like MS Office and internet browsing.
• Ability to work independently and manage time effectively.
• A customer-oriented approach and a problem-solving mindset.
• Strong attention to detail and accuracy in handling data.
• Ability to adapt to new technologies and learn quickly.
• Positive attitude and willingness to contribute to team goals.
• Familiarity with e-commerce platforms is a plus.

Experience:

• Freshers are welcome to apply. Prior experience in customer service or any related field will be an advantage, but not required.

Working Hours:

• Flexible working hours, including part-time and full-time options.
• You will be expected to work remotely and follow a shift schedule based on company requirements.
• Occasional weekend or evening shifts may be required.

Knowledge, Skills, and Abilities:

• Excellent communication skills: You must be able to communicate effectively with customers, both written and verbally.
• Problem-solving ability: Ability to think critically and resolve customer issues efficiently.
• Time management: Ability to manage multiple tasks effectively and meet deadlines.
• Tech-savvy: Comfortable working with online platforms, tools, and software to perform tasks.
• Teamwork: Ability to collaborate with other team members and departments to provide seamless service.

Benefits:

• Competitive salary with performance-based incentives.
• Work-from-home flexibility, offering you a healthy work-life balance.
• Opportunities for career growth and skill development through regular training programs.
• Health and wellness benefits, including insurance.
• Employee discounts on Flipkart purchases.
• Access to exclusive events and team-building activities.
• Paid leaves and holidays.

Why Join:
At Flipkart, we are committed to innovation, diversity, and creating a work environment that fosters professional growth. Joining Flipkart offers you an exciting opportunity to work with one of the most trusted and recognized e-commerce brands in India. As a member of our team, you will have access to valuable training and development programs, along with a chance to make a real impact on the companys success. Whether you are just starting your career or looking for new challenges, Flipkart provides a platform to learn, grow, and succeed in a dynamic and ever-evolving industry.

How to Apply:
Interested candidates are encouraged to apply by submitting their updated resumes along with a brief cover letter outlining their interest in the position. Please include any relevant skills or experiences that make you a suitable candidate for the role. Applications can be submitted through the Flipkart careers portal, or you can email your resume directly to the HR department. The recruitment team will review applications and get in touch with shortlisted candidates for the next steps in the hiring process.

Flipkart is an equal opportunity employer, and we encourage individuals from diverse backgrounds to apply.