Job Summary:

Join Flipkart, one of Indias leading e-commerce companies, as a Freshers Work From Home employee! This exciting role offers new graduates and individuals looking to start their career in the e-commerce sector an opportunity to gain hands-on experience in a dynamic, fast-paced environment. As a remote team member, you will be contributing to our customer-centric approach while working from the comfort of your home. Flipkart is dedicated to fostering innovation, creativity, and career growth in the digital age.

Key Responsibilities:

• Handle customer inquiries and issues efficiently via phone, chat, or email support.
• Assist customers with product-related queries, order status, returns, refunds, and account management.
• Process orders, payments, and provide timely updates to customers regarding their purchases.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with other teams to resolve complex customer issues and ensure satisfaction.
• Provide high-quality service and maintain a positive, professional attitude while representing Flipkart.
• Stay updated on product details, promotions, and internal systems to provide accurate information to customers.

Required Skills and Qualifications:

• Bachelors degree or equivalent, with no prior experience required (freshers are encouraged to apply).
• Strong communication skills (written and verbal) in English.
• Proficiency in basic computer skills and familiarity with office software (MS Office, Google Suite).
• Ability to work independently and manage time efficiently in a remote environment.
• Strong problem-solving abilities and attention to detail.
• A positive attitude and a passion for customer service.
• Ability to work with flexibility, including availability for shifts and occasional weekend work.

Experience:

• No prior work experience required; training will be provided for all candidates.
• Freshers and entry-level candidates looking to start their career in customer service or e-commerce are highly encouraged to apply.

Working Hours:

• Full-time positions with flexible working hours to accommodate different time zones.
• Option for working in shifts, including weekends, based on business needs.

Knowledge, Skills, and Abilities:

• Knowledge of customer service processes and a passion for delivering exceptional customer experiences.
• Ability to troubleshoot issues and provide solutions in a timely manner.
• Familiarity with Flipkarts product range, services, and customer experience protocols is a plus.
• Adaptability to changing environments and the ability to learn new software and systems quickly.

Benefits:

• Competitive salary package with performance-based incentives.
• Flexible work-from-home arrangement with a supportive and inclusive team culture.
• Opportunities for career growth and advancement within the company.
• Access to training and skill development programs to enhance your career trajectory.
• Health and wellness benefits, including insurance coverage.
• Employee discounts on Flipkart products.

Why Join Flipkart?

• Leading E-commerce Brand: Be a part of Indias largest e-commerce company, trusted by millions of customers every day.
• Innovative Work Culture: Flipkart encourages creativity, out-of-the-box thinking, and continuous improvement to foster a vibrant workplace.
• Career Growth: Whether you are starting your career or looking to move forward, Flipkart provides ample opportunities for skill development and internal mobility.
• Work-Life Balance: With the flexibility of working from home, you will enjoy a balanced and healthy work environment that suits your lifestyle.
• Inclusive Environment: We believe in diversity and inclusion, ensuring every team member feels valued and supported.

How to Apply:

To apply, visit our official careers page at Flipkart.com/careers. Submit your updated resume and a brief cover letter outlining why you are a great fit for this role. Be sure to include any relevant academic achievements or extracurricular experiences that showcase your skills. Shortlisted candidates will be contacted for the next steps in the recruitment process, including a virtual interview.

Flipkart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law.