Job Summary

Progressive Technology is seeking a motivated and skilled IT Support / Helpdesk professional to join our remote support team based in Chappaqua, NY. This role is ideal for individuals passionate about troubleshooting, providing excellent customer service, and ensuring the seamless functionality of client technology. The IT Support / Helpdesk role serves as the primary point of contact for technical support queries and will work closely with other IT professionals to resolve complex technical issues, manage requests, and improve support processes.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via remote tools, phone, and email.
• Troubleshoot and resolve software, hardware, and network issues for clients in a timely and efficient manner.
• Document issues, resolutions, and any system changes in our ticketing system.
• Escalate more complex problems to appropriate internal teams when required.
• Perform regular system and software updates to ensure optimal performance.
• Provide guidance on IT-related best practices and security protocols.
• Assist with software installations, account setups, and other onboarding tasks for new clients.
• Collaborate with IT team members on projects and process improvements.
• Track and manage assets and software licensing, ensuring compliance with company standards.

Required Skills and Qualifications

• Associates or Bachelors degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• Proven experience in an IT support, helpdesk, or technical troubleshooting role.
• Proficiency in diagnosing and resolving hardware, software, and network issues.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and cloud-based applications.
• Familiarity with remote support tools such as TeamViewer, AnyDesk, or similar.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical users.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote setup while maintaining high productivity and motivation.

Experience

• Minimum of 2 years of experience in an IT support or helpdesk environment.
• Experience working remotely or in a virtual team environment is a plus.

Working Hours

• Full-time position with core hours Monday through Friday, 9:00 AM to 5:00 PM (EST).
• Occasional availability for off-hours support may be required.

Knowledge, Skills, and Abilities

• Ability to prioritize and handle multiple tasks efficiently in a fast-paced environment.
• Excellent customer service skills, with a commitment to client satisfaction.
• Strong analytical and troubleshooting skills with a proactive approach to problem-solving.
• Knowledge of cybersecurity practices and data privacy regulations.
• Capacity to adapt quickly to new technologies and work collaboratively with a diverse team.

Benefits

• Competitive salary and comprehensive benefits package including health, dental, and vision insurance.
• Paid time off (PTO), holidays, and personal leave.
• Retirement savings plan with company matching.
• Continuous training and career development opportunities.
• Access to advanced IT tools and resources for enhanced learning and skill-building.

Why Join Progressive Technology?

At Progressive Technology, we pride ourselves on fostering a collaborative, supportive work environment where each team member is valued. We prioritize innovation, encourage professional growth, and are committed to work-life balance. Join us and be part of a dedicated team that strives to provide top-tier IT solutions to clients across various industries.

How to Apply

Interested candidates are invited to submit their resume and cover letter via our careers page on the Progressive Technology website. Only candidates selected for interviews will be contacted.