Job Summary

Progressive Technology is seeking a skilled and customer-oriented Chat Support Specialist to join our team remotely. This role is focused on delivering excellent service through live chat, assisting customers with inquiries, troubleshooting issues, and providing support for a variety of products and services. Ideal candidates are effective communicators with strong problem-solving skills, dedicated to delivering an exceptional customer experience.

Key Responsibilities

• Provide real-time assistance to customers via chat, handling inquiries, concerns, and technical issues.
• Troubleshoot and resolve customer complaints or escalate complex cases to relevant departments.
• Accurately log customer interactions and ensure complete and detailed documentation.
• Proactively update customers on the status of their issues or requests, ensuring transparency and timely communication.
• Maintain an in-depth knowledge of Progressive Technologys products, services, policies, and procedures.
• Continuously enhance customer service by identifying improvements to chat support processes and tools.

Required Skills and Qualifications

• High school diploma or equivalent; further education in business, communication, or technology is a plus.
• Proven experience in a customer support or helpdesk role, preferably in a remote or chat-based environment.
• Exceptional written communication skills with the ability to convey information clearly and professionally.
• Strong multitasking skills, with the ability to handle multiple chat sessions effectively.
• Familiarity with CRM systems and support software (experience with tools like Zendesk, Intercom, or similar is preferred).
• Technical proficiency and comfort with a range of digital tools.

Experience

• Minimum of 1-2 years in a customer service role, preferably within the technology sector.
• Experience in a remote position or handling customer inquiries through live chat is strongly preferred.

Working Hours

• Flexible hours with part-time and full-time options.
• Must be available for shifts including evenings and weekends, depending on business needs.

Knowledge, Skills, and Abilities

• Excellent customer service orientation, with a passion for helping people.
• Strong critical thinking and problem-solving skills.
• Ability to work independently in a home office setting while staying focused and productive.
• High adaptability to a dynamic work environment with changing priorities.
• Strong organizational skills and attention to detail.

Benefits

• Competitive pay with potential performance-based incentives.
• Flexible remote work with a home office allowance.
• Access to continuous training and professional development opportunities.
• Health, dental, and vision insurance (for full-time roles).
• Paid time off and additional wellness days.

Why Join

Progressive Technology is committed to a supportive and inclusive work culture that values innovation and customer satisfaction. As a member of our team, you will have the chance to grow your skills in a dynamic and forward-thinking environment while working from the comfort of your home. Join us to be a part of a team that values your contributions and encourages career advancement.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter explaining their experience in customer support, specifically in a chat-based environment. Applications can be submitted through our career portal on the Progressive Technology website.