Job Summary

Walmart is seeking a dedicated and enthusiastic Part-Time Remote Customer Service Representative to join our growing team. In this role, you will provide exceptional customer support and assistance via phone, chat, and email, helping customers navigate their online shopping experience. As part of the Walmart family, you will play a vital role in ensuring our customers receive timely, accurate, and friendly service from the comfort of your home.

This is a flexible, work-from-home position that offers the chance to be part of a dynamic team in a global, customer-focused company.

Key Responsibilities

• Customer Support: Answer customer inquiries via phone, email, and chat in a professional and courteous manner.
• Issue Resolution: Address customer concerns or issues related to orders, shipping, returns, product information, and payment.
• Product Knowledge: Provide detailed information about Walmarts products, services, policies, and promotions.
• Troubleshooting: Help resolve technical issues related to the Walmart website or app, assisting customers with account management, order processing, and payment issues.
• Escalation Management: Identify and escalate complex issues to the appropriate department or manager for resolution.
• Team Collaboration: Work with other team members to maintain consistency and ensure all customer inquiries are resolved efficiently and effectively.
• Data Entry & Documentation: Log and document customer interactions, including feedback, issues, and resolutions for future reference.
• Quality Assurance: Follow company guidelines and standards for customer service interactions to ensure consistent, high-quality service.

Required Skills and Qualifications

• Excellent Communication Skills: Ability to clearly communicate with customers through written and verbal channels.
• Problem-Solving Ability: Strong critical thinking skills and the ability to resolve customer issues quickly and effectively.
• Detail-Oriented: Ensure accuracy in processing orders, providing information, and documenting interactions.
• Computer Proficiency: Comfortable using computers, navigating online platforms, and familiar with basic software (Microsoft Office, Google Suite, etc.).
• Multitasking Skills: Ability to handle multiple customer inquiries simultaneously while maintaining a high level of service.
• Empathy and Patience: Demonstrate patience, understanding, and empathy when interacting with customers.
• Adaptability: Ability to quickly adapt to changes in processes, technology, and customer needs.
• Team Player: Ability to work collaboratively within a remote team environment.

Experience

• Customer Service Experience: Prior experience in customer service, retail, or support roles is preferred but not mandatory.
• Technical Experience: Familiarity with online retail platforms, e-commerce, or troubleshooting is a plus.
• Remote Work Experience: Previous experience working remotely is beneficial but not required.

Working Hours

• Flexible Scheduling: This part-time role offers flexible hours, with shifts available across weekdays and weekends.
• Core Hours: Typical work hours are between 8 AM and 8 PM (local time), with potential evening or weekend shifts.
• Work-from-Home: This is a fully remote position, allowing you to work from home or another location of your choice.

Knowledge, Skills, and Abilities

• Knowledge of Walmart Products and Services: A solid understanding of Walmarts product catalog, services, and customer policies is beneficial.
• Technical Proficiency: Experience with customer service software or CRM tools is a plus.
• Customer-Centric Mindset: Strong focus on providing the best possible customer experience, with the ability to remain calm and professional in high-pressure situations.
• Time Management: Ability to manage time effectively, balancing multiple tasks and customer inquiries.

Benefits

• Competitive Pay: Hourly compensation, commensurate with experience.
• Flexible Work Environment: Work from home with flexible hours that fit your schedule.
• Health and Wellness: Access to health insurance, dental, and vision coverage for eligible employees.
• Employee Discounts: Enjoy exclusive discounts on Walmart products and services.
• Training and Development: Comprehensive training program to help you excel in your role and career advancement opportunities within Walmart.
• Paid Time Off (PTO): Paid holidays and vacation days.
• Retirement Plans: 401(k) plan with company match to help you save for the future.

Why Join Walmart?

At Walmart, we believe in giving our associates the opportunity to thrive in an inclusive and supportive environment. As one of the worlds largest employers, we offer a wide range of career development resources, flexible work options, and the chance to make a positive impact on millions of customers. By joining Walmart, you become part of a team that values innovation, collaboration, and respect for every individual.

How to Apply

To apply for this exciting opportunity, please submit your application online through the Walmart careers portal. Ensure your resume is up-to-date and tailored to highlight relevant skills and experience for this position.

We look forward to learning more about you and how you can contribute to the Walmart family!