Job Summary

American Airlines is seeking motivated, talented, and passionate individuals to join our team in various remote positions. As one of the worlds leading airlines, we are committed to delivering exceptional service to our customers while maintaining a work environment that fosters growth, inclusion, and collaboration. Whether you are looking to contribute to customer service, operations, or technology, American Airlines offers an opportunity to thrive in a dynamic and rewarding career. Join us and be a part of a global team that is shaping the future of air travel!

Key Responsibilities

In your role with American Airlines, your responsibilities will vary depending on the position you apply for. Common tasks across remote positions may include:

• Customer Service Roles: Provide high-quality support to passengers through various channels, resolve issues related to reservations, flight changes, baggage claims, and more.
• Operations Support: Collaborate with internal teams to ensure smooth daily operations, manage data, assist with process improvements, and contribute to the overall efficiency of airline services.
• Sales and Marketing: Assist in developing and executing marketing strategies, manage digital campaigns, analyze performance data, and help promote the brands offerings across various platforms.
• Technology and IT: Develop and maintain software applications, troubleshoot technical issues, ensure system integrity, and innovate solutions for enhancing passenger experiences.
• Administrative Support: Manage schedules, assist in recruitment efforts, coordinate meetings, and contribute to various operational tasks.

You will be expected to work independently and in collaboration with a distributed team, ensuring that all tasks are completed efficiently while maintaining American Airlines standards of service excellence.

Required Skills and Qualifications

• Education: High school diploma or GED required; Bachelors degree in a relevant field preferred.
• Experience: Previous experience in customer service, administrative support, IT, or a related field (depending on the specific position).
• Communication: Excellent verbal and written communication skills.
• Tech Savvy: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and familiarity with customer management software, CRMs, or relevant tools depending on your role.
• Problem-Solving: Strong critical thinking and problem-solving skills to address challenges in real time.
• Time Management: Ability to manage multiple tasks effectively and meet deadlines.
• Team Player: Strong collaboration skills and a willingness to contribute to a positive team environment, even when working remotely.
• Customer-Focused: Strong commitment to providing outstanding service to both internal and external customers.

Experience

• Minimum Experience: 1-2 years of relevant experience in a remote work environment or customer-facing role.
• Preferred Experience: Experience working in the airline or travel industry is a plus but not required.

Experience with remote collaboration tools (Slack, Zoom, Teams) and previous work-from-home settings are highly valued.

Working Hours

• Positions are fully remote and available across various time zones.
• Hours may vary depending on the department and position. Flexibility is offered, but the ability to work during peak travel seasons, weekends, and holidays may be required.

Specific working hours will be discussed during the interview process, with options for part-time or full-time schedules depending on the role.

Knowledge, Skills, and Abilities

• Attention to Detail: Ability to focus on the nuances of airline operations, customer service needs, and administrative processes.
• Multitasking: Capable of managing several tasks simultaneously in a fast-paced environment.
• Adaptability: Ability to adapt to changing technologies, systems, and customer needs as the airline industry evolves.
• Positive Attitude: A can-do attitude with the ability to remain calm and professional under pressure.
• Data-Driven: Strong ability to analyze data and provide actionable insights for decision-making (especially for positions in operations, sales, or IT).

Benefits

At American Airlines, we offer a competitive benefits package designed to support our employees well-being and career growth. Some of the key benefits include:

• Health & Wellness: Comprehensive health insurance plans, including dental and vision coverage.
• Retirement: 401(k) plan with company match to help you save for your future.
• Paid Time Off: Generous vacation, sick days, and paid holidays.
• Travel Perks: Employees receive travel privileges, including discounted or free flights on American Airlines and partner carriers.
• Learning and Development: Access to professional development opportunities, including training programs, workshops, and tuition assistance.
• Employee Assistance Program: Access to mental health support, counseling, and wellness programs to ensure your well-being.

Additional benefits such as parental leave, life insurance, and more may vary depending on the role and location.

Why Join American Airlines?

• Global Impact: Be part of an iconic global brand, shaping the future of travel for millions of passengers.
• Innovation: Work with cutting-edge technology and contribute to advancements in the airline industry.
• Inclusive Culture: American Airlines values diversity and fosters an inclusive culture that encourages creativity and innovation.
• Career Development: At American Airlines, you will have access to growth opportunities, whether you want to specialize in a certain field or expand into new areas.
• Remote Flexibility: We believe in work-life balance, which is why we offer fully remote positions that fit into your life.

Join us and make a meaningful impact while enjoying a fulfilling career that connects people around the world.

How to Apply

Ready to take the next step in your career with American Airlines? Apply today by visiting our careers website at www.aa.com/careers. Select the remote position you are interested in and follow the application instructions.

Please ensure you upload an updated resume and cover letter highlighting your experience and why you are a great fit for the role. We look forward to reviewing your application!