Job Summary

American Airlines is seeking dedicated and customer-focused individuals to join our team in a part-time, remote capacity. As part of a global leader in air travel, you will be working remotely to provide exceptional service to our valued customers, assisting with inquiries, booking processes, and ensuring a seamless travel experience. This role offers flexible work hours and the opportunity to contribute to a dynamic and rapidly evolving industry while working from the comfort of your home.

Key Responsibilities

• Customer Service Excellence: Handle inbound calls, emails, and chat inquiries from customers regarding flight bookings, cancellations, changes, and travel policies.
• Reservations & Ticketing: Assist customers with making reservations, processing ticket changes, and offering alternatives in case of travel disruptions or delays.
• Problem-Solving: Provide real-time solutions for passengers inquiries and concerns, ensuring their experience with American Airlines is smooth and positive.
• Flight Information: Communicate flight details, such as gate changes, delays, cancellations, and baggage information.
• Product Knowledge: Stay up to date on American Airlines products, services, and promotions to effectively assist customers and enhance their experience.
• Documentation & Reporting: Accurately document customer interactions and ensure all relevant information is logged into the companys systems.

Required Skills and Qualifications

• Strong Communication Skills: Excellent verbal and written communication abilities, with the capability to interact professionally with customers over the phone, email, or chat.
• Technical Proficiency: Comfortable with using various software applications, customer service tools, and remote communication platforms.
• Problem-Solving Skills: Ability to handle complex customer issues with empathy and professionalism, offering practical solutions under time constraints.
• Attention to Detail: Demonstrated ability to accurately capture customer information, process bookings, and update systems with minimal error.
• Adaptability: Willingness to learn new tools and adjust to evolving processes in the airline industry.
• Customer-Centric Attitude: A passion for delivering high-quality service and exceeding customer expectations.
• Time Management: The ability to handle multiple tasks and prioritize effectively in a remote work environment.

Experience

• Previous experience in customer service, hospitality, or call center environments is preferred.
• Experience in the airline industry or reservations systems is a plus but not required.
• A proven track record of working in remote positions is an advantage.

Working Hours

• This is a part-time position with flexible scheduling, designed to fit around your availability.
• Shifts may vary, with the potential for evenings, weekends, and holidays based on business needs.
• You will have the flexibility to work from home, saving commute time and offering a better work-life balance.

Knowledge, Skills, and Abilities

• Knowledge of Airline Industry: Basic understanding of travel, ticketing systems, and airline policies.
• Multitasking Abilities: Comfortable managing multiple tasks or customer inquiries simultaneously, ensuring each one receives attention in a timely manner.
• Computer Literacy: Proficient in using Microsoft Office Suite, email applications, and customer service platforms. Familiarity with CRM systems or airline-specific booking software is a plus.
• Cultural Sensitivity: Ability to interact with customers from diverse backgrounds and understand their unique needs.
• Self-Motivation: Able to work independently, manage time effectively, and meet deadlines in a remote environment.

Benefits

• Competitive Compensation: Hourly rate commensurate with experience and industry standards.
• Flexible Work Schedule: Enjoy the flexibility of remote work with part-time hours that suit your lifestyle.
• Employee Discounts: Access to travel benefits, including discounted flights and special offers for you and your family.
• Health & Wellness Programs: Comprehensive health benefits package (for eligible employees).
• Professional Development: Opportunities for career growth within American Airlines, with access to training and skill development resources.
• Work-Life Balance: Part-time flexibility helps you maintain a healthy work-life balance.

Why Join American Airlines?

At American Airlines, we are dedicated to fostering an inclusive, diverse, and empowering work environment where our employees are valued and supported. By joining us, you will have the opportunity to make a direct impact on the customer experience, all while working for a company that values innovation, teamwork, and excellence. As one of the largest global airlines, we offer you a chance to grow your career in the aviation industry with ample learning opportunities and exciting challenges ahead.

How to Apply

If you are passionate about customer service, excited about the opportunity to work with a leading airline, and enjoy the flexibility of remote work, we encourage you to apply!

Please submit your resume along with a brief cover letter explaining why you are the perfect fit for this position. We look forward to hearing from you!

To apply, please visit our careers page at www.aa.com/careers, and submit your application online.