Job Summary:

American Express, a global leader in payments and financial services, is seeking a highly motivated and dynamic Virtual Assistant to join our remote team. This role offers both part-time and full-time opportunities, making it ideal for individuals seeking flexible work arrangements. As a Virtual Assistant, you will provide administrative support to our teams, ensuring the smooth and efficient operation of business functions. You will manage a range of administrative tasks, from calendar management and scheduling to research and data entry. Your role will directly contribute to the success of the business and enhance the overall productivity of our executives and departments.

Key Responsibilities:

• Administrative Support: Provide high-level administrative assistance to executives, teams, and departments, including managing calendars, scheduling meetings, and coordinating travel arrangements.
• Communication Management: Handle emails, phone calls, and correspondence, ensuring timely and accurate responses, and managing prioritization of requests.
• Data Management: Assist with the preparation and maintenance of reports, presentations, and documentation. Ensure accurate data entry and manage records in a secure and organized manner.
• Task Coordination: Support project management by coordinating meetings, tracking deliverables, and ensuring timelines are met.
• Research & Reporting: Conduct research on various business topics as required, compiling data into clear reports and presenting findings in a concise manner.
• Customer Service: Provide support to internal stakeholders and external clients as needed, ensuring professional communication and customer satisfaction.
• Process Improvement: Collaborate with teams to identify opportunities for process optimization and contribute to the implementation of more efficient workflows.

Required Skills and Qualifications:

• Excellent Communication Skills: Exceptional verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
• Proven Organizational Abilities: Strong attention to detail, excellent time management skills, and the ability to prioritize tasks efficiently.
• Technical Proficiency: Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace; familiarity with project management tools (e.g., Trello, Asana) is a plus.
• Self-Motivated: Ability to work independently with minimal supervision in a fast-paced, remote environment.
• Problem-Solving Skills: Ability to anticipate needs, think critically, and address challenges proactively.
• Confidentiality: Demonstrated ability to handle sensitive information with discretion and integrity.
• Flexibility: Ability to adapt to changing work environments and take on additional responsibilities as needed.

Experience:

• Minimum of 2 years of administrative or executive assistant experience, preferably in a corporate or remote work environment.
• Experience with calendar management, travel coordination, and customer-facing tasks is highly desirable.
• Background in financial services or tech-based industries is a plus but not mandatory.
• Experience working in remote teams and with virtual tools and platforms is an asset.

Working Hours:

• This is a flexible, remote position with both part-time and full-time options available.
• Standard working hours for full-time positions are typically Monday to Friday, 9:00 AM to 5:00 PM (EST), with the possibility of some evening or weekend work as needed.
• Part-time positions will offer flexibility in hours, with a minimum commitment of 20 hours per week.
• Candidates from different time zones are encouraged to apply, but candidates must be able to overlap with at least 4 hours of Eastern Standard Time (EST).

Knowledge, Skills, and Abilities:

• Strong critical thinking and problem-solving skills.
• Ability to multitask and manage multiple priorities simultaneously in a fast-paced environment.
• Exceptional customer service orientation with a professional demeanor.
• Tech-savviness, with the ability to quickly learn and adapt to new tools and software.
• High level of confidentiality and integrity in handling sensitive data.
• Ability to work in a collaborative, virtual team environment and engage with people across different time zones and cultures.

Benefits:

At American Express, we value our employees and offer a range of benefits to support your well-being and professional growth:

• Competitive salary with performance-based incentives.
• Flexible working hours to promote work-life balance.
• Health and wellness programs, including medical, dental, and vision insurance.
• Paid time off (PTO) and sick leave.
• Retirement savings plan with employer contributions.
• Access to professional development opportunities, including online courses and training programs.
• Employee assistance program (EAP) for personal support.
• Global networking opportunities and career growth within a leading financial institution.

Why Join American Express?

• Global Leadership: Join a leading global company renowned for its innovation and commitment to excellence.
• Inclusive Culture: American Express fosters a culture of diversity and inclusion, where every employees unique perspective is valued.
• Career Growth: We are committed to providing our employees with the resources they need to develop their careers and build long-term success.
• Work-Life Balance: We recognize the importance of balancing professional and personal commitments, and we offer flexible working arrangements to help our employees thrive.
• Employee Recognition: We celebrate and reward contributions that drive our companys success, ensuring our employees feel appreciated for their hard work and dedication.

How to Apply:

If you are passionate about providing high-level administrative support and want to be part of a dynamic, innovative team, we encourage you to apply!

To apply, please submit your updated resume, a cover letter detailing your experience and why you are a great fit for this role, and any relevant references or certifications. You can apply through the American Express Careers website.

American Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.