Aetna, a leading health care company dedicated to providing high-quality and affordable healthcare solutions, is seeking a dedicated Remote IT Support Specialist to join our team. This position plays a crucial role in maintaining our commitment to exceptional service by ensuring that all IT systems operate efficiently and effectively. The ideal candidate will be responsible for troubleshooting technical issues, assisting employees with software and hardware problems, and providing timely support to ensure optimal productivity. As a Remote IT Support Specialist, you will work collaboratively with other IT professionals to implement and maintain IT policies and procedures while delivering outstanding customer service. With a strong focus on employee satisfaction and technical proficiency, you will help foster a positive and efficient work environment. The position offers flexibility with remote work, making it an excellent opportunity for self-motivated individuals who thrive in a dynamic and innovative company.

Key Responsibilities

• Provide remote technical support for software, hardware, and network issues for Aetna employees.
• Troubleshoot and resolve IT problems efficiently, ensuring minimal downtime.
• Install, configure, and maintain IT equipment, including computers, printers, and software applications.
• Collaborate with other IT team members to identify and implement process improvements.
• Document support requests and resolutions in the IT help desk system for future reference.
• Educate users on best practices and new technologies to enhance their technical proficiency.
• Assist in IT projects and initiatives as needed, including system upgrades and rollouts.
• Monitor and manage IT support tickets to ensure timely resolution.
• Ensure compliance with company policies and industry regulations regarding data security and IT practices.

Required Skills and Qualifications

• Bachelor degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support or a similar role, preferably in a remote environment.
• Strong knowledge of Windows and Mac operating systems, as well as various software applications.
• Familiarity with network protocols and troubleshooting network issues.
• Excellent problem-solving skills with a focus on customer service.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Experience

• Minimum of 2 years of experience in IT support or technical troubleshooting.
• Experience in a healthcare or corporate environment is preferred.
• Proven track record of successfully managing support requests and maintaining high levels of user satisfaction.

Working Hours

• Flexible working hours with full-time remote opportunities.
• Availability to work outside standard hours may be required for urgent support requests.

Knowledge, Skills, and Abilities

• Proficient in remote support tools and ticketing systems.
• Strong analytical skills and attention to detail.
• Ability to adapt to new technologies and processes quickly.
• Team-oriented with a commitment to collaboration and knowledge sharing.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work schedule and remote work options.
• Generous paid time off and holidays.
• Professional development opportunities and training programs.
• Employee wellness programs and support resources.

Why Join Aetna?

Joining Aetna means becoming part of a passionate team dedicated to improving healthcare outcomes for individuals and communities. We foster a culture of innovation, diversity, and inclusion, providing employees with the resources they need to thrive in their careers. With a commitment to employee well-being and a focus on professional growth, Aetna offers a supportive environment where your skills and contributions are valued. Be part of a company that is making a positive impact on the healthcare industry.

How to Apply

If you are interested in joining Aetna as a Remote IT Support Specialist, please submit your resume and a cover letter detailing your relevant experience and skills to our careers portal at Aetna Careers. Applications will be accepted until the position is filled. We look forward to hearing from you!