Reliance Jio is a telecommunications company revolutionizing digital services in India. Established in 2016, Jio is a subsidiary of Reliance Industries Limited, one of India largest conglomerates. Since its inception, Jio has been at the forefront of providing affordable and high-speed internet to millions of Indians, creating a digital ecosystem that encompasses mobile broadband, cloud services, content streaming, and e-commerce. With a mission to make India one of the world leading digital economies, Reliance Jio is driven by innovation and customer-centricity. The company 4G network infrastructure has set new benchmarks in the industry, enabling seamless access to communication and digital services even in remote areas. Jio continues to expand into newer areas such as 5G, IoT, and smart city projects, solidifying its position as a key player in India digital transformation. Working at Reliance Jio offers opportunities to be a part of groundbreaking technology developments, contribute to impactful projects, and grow in a dynamic, fast-paced environment.

Job Title
Installation Engineer

Job Summary
The Installation Engineer at Reliance Jio plays a critical role in ensuring the efficient deployment, installation, and maintenance of Jio telecommunications infrastructure, including fiber optic cables, routers, and network equipment. This position is key to supporting Jio mission to provide seamless internet services to customers across India. The Installation Engineer will work in both urban and rural environments, collaborating with cross-functional teams, including field engineers and technical support staff, to deliver high-quality services. You will also be responsible for troubleshooting issues, ensuring compliance with safety standards, and providing technical guidance to customers to enhance their experience with Jio products and services.

This role demands technical expertise, attention to detail, and a customer-focused approach. You will be tasked with maintaining the performance and integrity of Jio network infrastructure, contributing directly to the company ability to provide uninterrupted and high-speed services to its customers. As an Installation Engineer, you will be a part of an innovative team that ensures connectivity across various regions, which is crucial in keeping millions of users connected.

Responsibilities

• Install and configure telecommunication equipment such as routers, fiber optic cables, and wireless networks.
• Troubleshoot installation issues and provide on-site support to resolve network problems promptly.
• Perform quality checks on installed equipment to ensure functionality and adherence to company standards.
• Collaborate with the technical support team to diagnose and fix network disruptions or hardware malfunctions.
• Document installation processes, test results, and service records for future reference.
• Adhere to safety protocols and ensure installations are in line with industry standards and regulations.
• Provide technical guidance to customers, ensuring they understand how to operate the installed equipment and services.
• Regularly inspect and maintain installed infrastructure, upgrading systems as necessary.
• Work with cross-functional teams to meet installation deadlines and service level agreements (SLAs).

Requirements

• Bachelor degree or diploma in Telecommunications, Electronics, or a related field.
• Strong understanding of telecommunications systems, including fiber optics, routers, and network topologies.
• Proficiency in diagnosing and troubleshooting network-related issues.
• Familiarity with safety standards and industry regulations.
• Ability to work in both urban and rural environments, often under challenging conditions.
• Strong communication skills with a customer-service orientation.
• Ability to work independently and as part of a team.
• Physical fitness to handle outdoor installations and heavy equipment.

Experience

• Minimum of 2-4 years of experience in telecommunication installations or a similar role.
• Experience with fiber optic cable installation and network infrastructure is preferred.
• Hands-on experience with network testing tools and installation hardware.
• Prior experience working in a high-growth telecommunications company will be an added advantage.

Working Hours

• Full-time position, 40 hours per week.
• Flexibility to work in shifts, including weekends or evenings if necessary, especially for urgent installations or maintenance.

Knowledge, Skills, and Abilities

• Knowledge of network design, installation, and maintenance processes.
• Proficiency with installation tools and diagnostic equipment.
• Strong analytical and problem-solving skills for troubleshooting issues.
• Understanding of safety procedures when dealing with electrical equipment.
• Ability to follow technical manuals and diagrams for equipment setup.
• Excellent interpersonal skills, with the ability to explain complex technical issues in simple terms to customers.
• Strong time management and organizational skills, ensuring installations are completed on schedule.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health insurance plans for employees and their families.
• Opportunities for professional development, certifications, and skill enhancement.
• Company-provided tools and transportation for fieldwork.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee wellness programs and access to company-sponsored fitness activities.
• Retirement savings plan with company matching contributions.

Why Explore a Career at Reliance Jio?
At Reliance Jio, we believe in transforming lives through technology. As a part of one of India most innovative and customer-focused telecommunications companies, you will have the opportunity to work on groundbreaking projects that directly impact millions of people. We foster a culture of growth, learning, and collaboration, where employees are encouraged to take on new challenges and excel in their careers. Working at Jio means being part of a dynamic team that is shaping the future of digital services in India, with access to cutting-edge technologies and the ability to make a real difference. If you are passionate about driving digital transformation, we welcome you to explore a rewarding career with Reliance Jio.