As a Part-Time Customer Service Representative at Flipkart, you will be the first point of contact for our customers, providing exceptional support and ensuring their shopping experience is seamless. You will handle customer inquiries, resolve issues efficiently, and provide guidance on various aspects of our services and products. This role requires strong communication skills, empathy, and a customer-first mindset. You will be working remotely, allowing flexibility, while contributing to Flipkart mission to enhance the customer experience across the country.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Assist customers with order placement, product information, returns, and refunds.
• Collaborate with internal teams (such as logistics and operations) to resolve customer concerns.
• Keep accurate records of customer interactions and follow up on unresolved issues.
• Identify and escalate complex or urgent inquiries to the appropriate departments.
• Stay up to date with Flipkart products, services, and policies to provide accurate information to customers.
• Provide feedback to improve customer support processes and overall service quality.

Required Skills and Qualifications:

• High school diploma or equivalent; a college degree is a plus.
• Excellent verbal and written communication skills in English (and other local languages as a plus).
• Strong problem-solving skills with the ability to think quickly and offer solutions.
• Ability to work independently and manage time effectively.
• Familiarity with e-commerce platforms, customer service software, and CRM tools.
• Basic computer skills and proficiency in Microsoft Office and/or Google Suite.
• Empathetic, patient, and able to handle stressful situations with a calm demeanor.
• Must have a reliable internet connection and a quiet working space.

Experience:

• Previous experience in customer service or a similar role (e-commerce experience is a plus).
• Experience using customer service tools like Zendesk, Freshdesk, or similar platforms.
• Demonstrated ability to handle high volumes of customer interactions efficiently.

Working Hours:

• This is a part-time role with flexible hours.
• Shifts may vary depending on the volume of customer inquiries, including evenings, weekends, and holidays.
• Expect to work between 20-30 hours per week.

Knowledge, Skills, and Abilities:

• Strong understanding of customer service principles and practices.
• Ability to quickly learn and adapt to new technologies and processes.
• High attention to detail and ability to multitask.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to handle confidential and sensitive information with integrity.

Benefits:

• Competitive hourly wage.
• Flexible work schedule to suit your lifestyle.
• Opportunity to work from home.
• Discounts on Flipkart products and services.
• Professional development and growth opportunities within the company.
• Collaborative and supportive work environment.

Why Join Flipkart:

At Flipkart, we believe in empowering our employees by providing a dynamic and inclusive workplace where everyone can thrive. As a leading e-commerce company in India, we offer exciting opportunities to grow within a fast-paced industry. Working as a part-time customer service representative gives you flexibility while contributing to the company customer-first philosophy. If you are passionate about customer service and want to be a part of a company that is revolutionizing the way people shop, this is the role for you!

How to Apply:

To apply for this position, please submit your resume and a cover letter detailing your customer service experience through our career portal. Make sure to include any relevant certifications or references. We look forward to hearing from you and potentially welcoming you to the Flipkart family!

This description provides a detailed overview of the job while emphasizing Flipkart values and the benefits of joining the team.