Job Summary

American Express is seeking a dedicated and customer-focused Virtual Customer Care Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle customer inquiries, resolve issues, and promote our services to enhance customer satisfaction. This position offers the flexibility of remote work, allowing you to engage with customers from the comfort of your own home while being part of a dynamic and innovative company known for its commitment to excellence.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues efficiently and effectively.
• Provide detailed information about American Express products and services, assisting customers in making informed decisions.
• Handle customer complaints with empathy, professionalism, and a solutions-oriented approach to ensure a positive experience.
• Utilize multiple computer applications to manage customer accounts, process transactions, and track service requests.
• Collaborate with cross-functional teams to ensure a seamless customer experience and contribute to continuous improvement initiatives.
• Stay updated on new products, services, and company policies to provide accurate information to customers.
• Meet and exceed performance metrics, including call resolution rates, customer satisfaction scores, and service level agreements.

Required Skills and Qualifications

• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Strong problem-solving skills, with a focus on customer service and conflict resolution.
• Proficiency in using computers and familiarity with various software applications, including customer relationship management (CRM) systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong attention to detail and a commitment to delivering high-quality service.

Experience

• Previous experience in customer service or support roles, preferably in a virtual or remote setting.
• Experience in handling customer inquiries, complaints, and providing solutions in a professional manner.
• Familiarity with financial services or credit card industries is a plus but not mandatory.

Working Hours

• Full-time position with flexible working hours. Must be available to work evenings, weekends, and holidays as required.

Knowledge Skills and Abilities

• Knowledge of American Express products and services is advantageous.
• Ability to work independently and collaboratively within a remote team environment.
• Strong organizational skills with the ability to prioritize tasks effectively.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday pay.
• Retirement savings plan with company match.
• Opportunities for professional development and career advancement.
• Employee discounts on travel, dining, and entertainment.

Why Join

At American Express, we believe that a diverse and inclusive workplace fosters innovation and drives our success. We are committed to providing a supportive environment that encourages personal growth and professional development. Join our team and become part of a company that values your contributions and empowers you to reach your full potential.

How to Apply

If you are passionate about customer service and are looking for an exciting opportunity to grow your career with American Express, we want to hear from you! Please submit your resume and cover letter through our career portal, and be sure to include specific examples of your customer service experience.