Job Summary
Hulu is seeking a dedicated and enthusiastic Remote Customer Support Representative to join our dynamic customer service team. In this role, you will be the frontline ambassador for Hulu, providing exceptional service and support to our subscribers. You will be responsible for addressing customer inquiries, troubleshooting issues, and ensuring a seamless streaming experience. If you have a passion for helping others and possess excellent communication skills, this is the perfect opportunity to contribute to a leading streaming platform.

Key Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Assist customers in troubleshooting technical issues related to account management, subscription services, and device compatibility.
• Provide clear and concise explanations of Hulus features, benefits, and policies to enhance user experience.
• Document and track customer interactions in our customer relationship management (CRM) system, ensuring accurate records and follow-up.
• Collaborate with cross-functional teams to resolve complex customer issues and improve overall service quality.
• Identify trends in customer feedback and suggest improvements to enhance service delivery.
• Maintain a thorough understanding of Hulus products, services, and industry trends to provide informed support.
• Participate in training sessions and team meetings to stay updated on new features and best practices.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Proven experience in customer service or support roles, preferably in a remote environment.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software, CRM systems, and basic technical troubleshooting.
• Ability to work independently and manage time effectively in a remote setting.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Experience

• A minimum of 1-2 years of experience in a customer service role, ideally in the entertainment or technology industry.
• Familiarity with streaming services or digital content platforms is a significant advantage.

Working Hours
This is a full-time remote position with flexible working hours, including the possibility of evenings and weekends to meet customer needs.

Knowledge, Skills, and Abilities

• Strong customer-centric approach and the ability to empathize with diverse customer needs.
• Ability to multitask and adapt to changing priorities in a fast-paced environment.
• Capable of learning new technologies quickly and applying them effectively.
• Commitment to continuous improvement and professional development.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and holiday leave.
• Access to Hulus streaming service for employees and discounted subscription rates.
• Opportunities for professional growth and career advancement within the company.
• A supportive and inclusive company culture that values diversity.

Why Join
At Hulu, you will be part of a passionate team dedicated to delivering an exceptional streaming experience to our subscribers. We foster a collaborative environment where innovation is encouraged, and your ideas matter. Join us to contribute to a rapidly evolving industry while enjoying a work-life balance that allows you to thrive both personally and professionally.

How to Apply
To apply for the Remote Customer Support Representative position, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for Hulu. Applications can be sent to us. We look forward to hearing from you!