Job Summary:

Chewy, a leading online retailer of pet food and products, is seeking a dedicated and enthusiastic Remote Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a seamless shopping experience. Your primary responsibility will be to assist customers with inquiries, resolve issues, and provide product recommendations, all while embodying Chewys commitment to customer satisfaction.

Key Responsibilities:

• Customer Interaction: Respond promptly to customer inquiries via phone, chat, and email, ensuring a friendly and helpful demeanor at all times.
• Issue Resolution: Handle customer complaints and concerns with empathy and professionalism, providing effective solutions in a timely manner.
• Product Knowledge: Maintain comprehensive knowledge of Chewys products and services to assist customers with product recommendations and inquiries.
• Order Management: Assist customers with order placements, modifications, cancellations, and returns while ensuring accuracy and efficiency.
• Feedback Collection: Gather customer feedback and report insights to the management team to help improve service quality and product offerings.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback using our CRM system.
• Collaboration: Work closely with team members and other departments to ensure customer needs are met and issues are resolved quickly.

Required Skills and Qualifications:

• High school diploma or equivalent; a bachelors degree is a plus.
• Previous experience in customer service or a related field, preferably in an e-commerce environment.
• Excellent verbal and written communication skills with a strong attention to detail.
• Proficiency in using computer systems and CRM software.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to work independently in a fast-paced environment while managing multiple tasks.

Experience:

• Minimum of 1-2 years of experience in customer service or support roles.
• Experience with online retail and familiarity with pet products is highly desirable.

Working Hours:

• This position offers flexible working hours. Full-time employees may be required to work weekends and holidays, based on business needs.

Knowledge Skills and Abilities:

• Strong understanding of customer service principles and practices.
• Ability to maintain composure in stressful situations and handle challenging customers with grace.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A passion for pets and knowledge of pet care products is a plus.

Benefits:

• Competitive salary with performance-based bonuses.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Generous employee discounts on Chewy products.
• Flexible work schedule with remote work opportunities.
• Opportunities for career advancement and professional development.
• Supportive company culture that values teamwork and collaboration.

Why Join:

Joining Chewy means becoming part of a passionate team that is dedicated to delivering exceptional service to pet owners across the country. We believe in creating a workplace that fosters growth, collaboration, and a love for pets. As a Remote Customer Service Representative, you will play a vital role in ensuring our customers feel valued and supported.

How to Apply:

If you are passionate about providing excellent customer service and want to be part of a company that truly cares about pets and their owners, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for Chewy to us. We look forward to reviewing your application!