Job Summary

As a Customer Support Executive at Flipkart, you will be the frontline ambassador of our brand, ensuring an exceptional customer experience. You will handle inquiries, resolve issues, and provide information regarding our products and services, all while maintaining our commitment to customer satisfaction. This role is ideal for fresh graduates who are passionate about delivering outstanding support and contributing to a dynamic team.

Key Responsibilities

• Customer Interaction: Engage with customers via phone, email, and chat to address inquiries and provide solutions in a timely manner.
• Issue Resolution: Investigate and resolve customer complaints, ensuring satisfaction and retention.
• Product Knowledge: Maintain in-depth knowledge of Flipkarts products, services, and policies to provide accurate information and guidance.
• Documentation: Accurately document customer interactions and follow up on open cases to ensure a seamless experience.
• Feedback Collection: Gather customer feedback and share insights with management to enhance service delivery and improve product offerings.
• Team Collaboration: Work closely with other departments to ensure a cohesive approach to customer support and service excellence.
• Performance Metrics: Meet and exceed performance metrics, including response times and customer satisfaction scores.

Required Skills and Qualifications

• Educational Background: Bachelors degree in any field; fresh graduates are encouraged to apply.
• Communication Skills: Excellent verbal and written communication skills in English; proficiency in additional regional languages is a plus.
• Problem-Solving: Strong analytical and problem-solving abilities with a customer-centric mindset.
• Technical Skills: Basic knowledge of computers and familiarity with CRM software is preferred.
• Interpersonal Skills: Ability to build rapport and trust with customers while maintaining a professional demeanor.

Experience

• Experience Level: This position is open to fresh graduates. Previous experience in customer service or support roles is a plus but not mandatory.

Working Hours

• Schedule: The position requires flexibility with working hours, including shifts during weekends and holidays as needed.

Knowledge, Skills, and Abilities

• Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Empathy: A genuine desire to help others and a strong sense of empathy towards customer needs.
• Team Player: Willingness to collaborate with colleagues and contribute to a positive team atmosphere.
• Attention to Detail: Strong attention to detail to ensure accurate information delivery and case handling.

Benefits

• Competitive Salary: Attractive compensation package.
• Health Insurance: Comprehensive health insurance coverage.
• Career Development: Opportunities for professional growth and career advancement within Flipkart.
• Work-Life Balance: Flexible working hours and a supportive work environment.
• Employee Discounts: Exclusive discounts on Flipkart products.

Why Join Flipkart?

At Flipkart, we believe in fostering a culture of innovation, collaboration, and continuous improvement. Joining our customer support team means becoming part of a diverse and dynamic group dedicated to providing exceptional service. We value our employees and provide them with the resources and support needed to thrive in their roles. If you are looking to kick-start your career in a fast-growing company, Flipkart is the place for you!

How to Apply

Interested candidates are invited to submit their resumes along with a cover letter outlining their interest in the position and relevant skills. Please apply through our careers page or send your application to us. We look forward to welcoming you to our team!