Job Summary

Flipkart is seeking a motivated and dedicated Part-Time Customer Service Representative to join our dynamic team. In this role, you will be the frontline ambassador of our brand, providing exceptional support to our customers through various communication channels. Your primary goal will be to ensure a seamless shopping experience, address customer inquiries, and resolve any issues promptly and effectively. This position offers flexible hours, making it an ideal opportunity for students, professionals, or anyone looking to supplement their income while contributing to a leading e-commerce platform.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, orders, returns, and policies.
• Resolve customer complaints and issues with empathy and efficiency, ensuring customer satisfaction.
• Document customer interactions and maintain detailed records of customer feedback.
• Collaborate with team members and other departments to improve service delivery and customer experience.
• Stay updated on product knowledge, company policies, and industry trends.
• Participate in training and development programs to enhance skills and performance.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-oriented mindset.
• Proficiency in using computers and customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High level of patience and empathy towards customers.
• Ability to work independently and as part of a team.

Experience

• Previous experience in customer service or a related field is preferred but not mandatory.
• Familiarity with e-commerce platforms is a plus.
• Fresh graduates and students are encouraged to apply.

Working Hours

• This is a part-time position, offering flexible shifts, including evenings and weekends.
• Minimum availability of 20 hours per week is required.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to build rapport with customers.
• Attention to detail and ability to follow processes accurately.
• Willingness to learn and adapt to new technologies and systems.
• Ability to handle stressful situations calmly and effectively.

Benefits

• Competitive hourly wage with opportunities for performance-based incentives.
• Flexible work hours to accommodate personal commitments.
• Access to training programs and professional development opportunities.
• Employee discounts on products and services.
• A positive and inclusive work environment that fosters teamwork.

Why Join Flipkart?

At Flipkart, we believe in the power of teamwork and innovation. Join a company that values its employees and is committed to creating a culture of excellence and inclusivity. As a Part-Time Customer Service Representative, you will play a crucial role in shaping customer experiences and contributing to the growth of one of Indias leading e-commerce platforms. If you are passionate about customer service and want to make a difference, we invite you to apply.

How to Apply

To apply for the Part-Time Customer Service Representative position at Flipkart, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for our team. Applications can be sent to us or through our careers page. We look forward to hearing from you!