Job Summary

Flipkart, one of Indias leading e-commerce platforms, is seeking enthusiastic and motivated freshers to join our dynamic team in a work-from-home capacity. This role offers an exciting opportunity to kickstart your career in a fast-paced environment where innovation and customer satisfaction are at the forefront. As part of the Flipkart family, you will be contributing to our mission of making online shopping easy, accessible, and enjoyable for millions of customers across the country.

Key Responsibilities

• Assist in daily operations by handling customer inquiries via email, chat, and phone.
• Collaborate with cross-functional teams to ensure seamless service delivery and enhance customer experience.
• Support data entry tasks, maintaining accurate records and reports.
• Participate in training sessions and workshops to continuously develop your skills and knowledge.
• Engage in problem-solving and provide effective solutions to customer issues.
• Contribute ideas and feedback for process improvement and innovation.

Required Skills and Qualifications

• Bachelors degree or currently pursuing a degree in any field.
• Strong verbal and written communication skills in English.
• Basic proficiency in MS Office applications (Word, Excel, PowerPoint).
• Ability to work independently and manage time effectively.
• A proactive attitude with a willingness to learn and adapt.
• Excellent organizational skills and attention to detail.

Experience

• No prior experience required; fresh graduates and entry-level candidates are encouraged to apply.
• Experience in customer service or similar roles will be an advantage but is not mandatory.

Working Hours

• This is a full-time position, with flexible working hours tailored to meet business needs.
• Opportunities for part-time work may also be available.

Knowledge, Skills, and Abilities

• Familiarity with e-commerce platforms and digital marketing trends is a plus.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, remote working environment.
• A team player who can collaborate effectively with diverse teams.

Benefits

• Competitive salary package with performance-based incentives.
• Work-from-home flexibility.
• Comprehensive training and development programs.
• Opportunity to work with a leading e-commerce brand and gain valuable industry experience.
• Employee discounts on products available on the Flipkart platform.

Why Join

At Flipkart, we believe in empowering our employees and fostering a culture of innovation and creativity. Joining us means being part of a collaborative and inclusive workplace that values diversity and promotes professional growth. You will have the opportunity to learn from industry experts and work on exciting projects that make a difference in the lives of customers.

How to Apply

If you are ready to embark on an exciting journey with Flipkart, please submit your resume along with a cover letter detailing your interest in the position. Applications can be sent to us or through our official careers page. We look forward to welcoming you to our team!