Job Summary:

Join Flipkart as a Part-Time Customer Service Representative, where you will play a vital role in ensuring customer satisfaction and loyalty. As a part of our dynamic team, you will be responsible for providing exceptional service, addressing inquiries, and resolving issues efficiently. This position offers flexible working hours, making it an ideal opportunity for individuals seeking a balance between work and personal commitments.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve customer issues, concerns, and complaints in a timely and effective manner.
• Provide accurate information regarding products, services, and policies to enhance customer experience.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members and other departments to address customer needs and improve service delivery.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in training sessions and workshops to enhance product knowledge and service skills.

Required Skills and Qualifications:

• High school diploma or equivalent; further education is a plus.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using computer systems and customer service software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and schedules.

Experience:

• Previous experience in customer service or a related field is preferred but not mandatory.
• Familiarity with e-commerce platforms and online retail is an advantage.

Working Hours:

• Flexible part-time hours, including evenings and weekends, to accommodate both your schedule and the needs of our customers.

Knowledge, Skills, and Abilities:

• Strong organizational skills and attention to detail.
• Ability to handle high-pressure situations with professionalism and calmness.
• Empathy and patience in dealing with diverse customer inquiries.
• A positive attitude and enthusiasm for providing exceptional service.

Benefits:

• Competitive hourly wage with opportunities for performance bonuses.
• Flexible scheduling to help you maintain work-life balance.
• Ongoing training and professional development programs.
• Employee discounts on Flipkart products.
• Access to a supportive and collaborative team environment.

Why Join:

At Flipkart, we value our employees and strive to create an inclusive workplace that fosters growth and innovation. As a Part-Time Customer Service Representative, you will be part of a team that is dedicated to making online shopping easy and enjoyable for our customers. Your contributions will directly impact customer satisfaction and drive our success as a leading e-commerce platform in India.

How to Apply:

If you are passionate about providing excellent customer service and want to be part of a thriving team at Flipkart, we invite you to submit your resume and a cover letter outlining your relevant experience. Please send your application to us with the subject line Part-Time Customer Service Representative Application.