Job Summary

Progressive Technology is seeking a dedicated and proactive IT Support / Helpdesk professional to join our dynamic team. In this remote position, you will be responsible for providing top-notch technical assistance to our clients and internal users. You will play a critical role in ensuring that technology runs smoothly and efficiently, contributing to our commitment to excellent customer service. If you are passionate about technology and enjoy solving problems, we want to hear from you!

Key Responsibilities

• Provide first-line technical support via phone, email, and remote desktop tools for hardware, software, and network issues.
• Troubleshoot and resolve technical problems in a timely manner to minimize downtime.
• Maintain documentation of support interactions, resolutions, and follow-up actions.
• Assist users in navigating and utilizing various software applications and tools.
• Collaborate with IT team members to identify recurring issues and propose solutions.
• Perform routine maintenance, updates, and upgrades on company systems and software.
• Train users on best practices and new technology implementations.
• Participate in projects aimed at improving IT service delivery and enhancing user experience.
• Stay updated on industry trends and emerging technologies to recommend potential improvements.

Required Skills and Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT support or helpdesk roles, preferably in a remote environment.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Excellent troubleshooting skills with a keen attention to detail.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with ticketing systems and remote support tools.
• Familiarity with networking concepts and troubleshooting network issues.
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified) are a plus.

Experience

• A minimum of 2 years of experience in IT support or helpdesk roles.
• Experience working in a fast-paced, remote work environment is highly desirable.

Working Hours

• This is a full-time remote position with a standard working schedule from 9:00 AM to 5:00 PM EST, Monday through Friday. Flexibility may be required during peak support times.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills.
• Ability to work independently and manage time effectively.
• Proficiency in using ticketing systems and remote support tools.
• A customer-centric mindset, with a focus on delivering high-quality support.
• Strong organizational skills and the ability to prioritize multiple tasks.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours and a supportive remote work culture.
• Generous paid time off (PTO) and holiday policies.
• Professional development opportunities, including training and certifications.
• Retirement savings plan with company matching.

Why Join

At Progressive Technology, we believe in fostering a collaborative and inclusive work environment where employees are encouraged to grow and innovate. Join a team that values your contributions and is committed to your professional development. You will have the opportunity to work with cutting-edge technology while making a positive impact on our clients experiences.

How to Apply

If you are ready to take the next step in your career and contribute to a team that values excellence and innovation, please submit your resume and a cover letter detailing your relevant experience to us. We look forward to hearing from you!