Job Summary

Progressive Technology is seeking a dynamic and results-driven Customer Care Sales Manager to join our remote team. This role is pivotal in leading our customer care sales initiatives, ensuring exceptional service delivery while driving revenue growth. The ideal candidate will possess a blend of leadership, sales acumen, and customer service expertise to elevate our customer experience and achieve sales targets. As part of our mission to provide cutting-edge technology solutions, you will be at the forefront of enhancing customer satisfaction and loyalty.

Key Responsibilities

• Lead and manage the customer care sales team, setting clear objectives and performance standards to ensure achievement of sales goals.
• Develop and implement sales strategies that align with business objectives, focusing on customer retention and acquisition.
• Analyze sales performance data to identify trends, challenges, and opportunities for improvement.
• Collaborate with cross-functional teams, including marketing and product development, to enhance service offerings and customer engagement.
• Train, mentor, and coach team members to improve their sales techniques and customer service skills.
• Handle escalated customer issues and provide solutions that enhance customer satisfaction and retention.
• Monitor team performance, providing regular feedback and conducting performance reviews.
• Stay up-to-date with industry trends, customer preferences, and competitive landscape to inform sales strategies.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Marketing, or a related field.
• Proven experience in a sales management role, preferably within a customer care environment.
• Strong leadership skills with a track record of building and motivating high-performing teams.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
• Proficient in CRM software and sales analytics tools.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Experience

• Minimum of 5 years of experience in sales management or a similar role, with at least 2 years in a customer care-focused position.
• Experience in the technology sector is highly preferred, but not mandatory.

Working Hours

• This is a remote position with flexible working hours. Candidates are expected to work a standard 40-hour week, with some variation to accommodate team collaboration and customer needs.

Knowledge, Skills, and Abilities

• Strong understanding of sales processes and customer relationship management.
• Ability to analyze data and make data-driven decisions.
• Excellent problem-solving skills and a customer-centric mindset.
• Familiarity with digital communication tools and platforms.
• Strong organizational and time management skills.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and remote work opportunities.
• Professional development and training programs.
• Generous paid time off and holiday policy.
• Retirement savings plan with company match.

Why Join

At Progressive Technology, we believe that our employees are our greatest asset. We foster an inclusive culture that encourages innovation, collaboration, and personal growth. Joining our team means being part of a forward-thinking organization that values creativity and empowers you to make a meaningful impact. If you are passionate about technology and customer service, we invite you to be part of our journey to reshape the customer experience.

How to Apply

To apply for the Customer Care Sales Manager position, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team. Applications can be sent to us with the subject line Customer Care Sales Manager Application. We look forward to hearing from you!