Job Summary:

Walmart is seeking a motivated and detail-oriented Entry Level Helpdesk Coordinator to join our dynamic IT support team. This position serves as the first point of contact for employees seeking technical assistance across our extensive network. The ideal candidate will demonstrate excellent communication skills, a passion for problem-solving, and the ability to work effectively in a fast-paced environment. As a Helpdesk Coordinator, you will play a vital role in ensuring our employees have the necessary technical support to perform their jobs efficiently.

Key Responsibilities:

• Serve as the primary point of contact for IT support inquiries, addressing issues related to hardware, software, and network connectivity.
• Log and categorize incoming helpdesk requests in the ticketing system, ensuring timely resolution or escalation when necessary.
• Provide first-level troubleshooting assistance via phone, email, or in-person, guiding employees through technical issues and ensuring a high level of customer service.
• Collaborate with senior IT staff to resolve more complex issues and assist in the implementation of IT projects.
• Maintain accurate documentation of technical procedures, resolutions, and user guides to enhance knowledge sharing within the team.
• Assist in onboarding new employees by providing necessary IT equipment and training on systems and tools.
• Stay current with emerging technologies and IT trends to support continuous improvement in service delivery.

Required Skills and Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Basic understanding of computer systems, networks, and troubleshooting techniques.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with ticketing systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail.

Experience:

• Previous experience in a customer service or technical support role is preferred but not required.
• Internship experience in IT support or related fields is a plus.

Working Hours:

• Full-time position with flexible scheduling options, including evenings and weekends as required to support business needs.

Knowledge, Skills, and Abilities:

• Proficiency in troubleshooting hardware and software issues.
• Ability to learn new technologies quickly and adapt to changing environments.
• Strong problem-solving skills with a focus on delivering excellent customer service.
• Team-oriented mindset with the ability to collaborate effectively with colleagues.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, including vacation and sick leave.
• Employee discount program.
• Opportunities for career growth and advancement within the company.

Why Join Walmart:

At Walmart, we are dedicated to fostering a diverse and inclusive work environment where everyone has the opportunity to thrive. We offer a collaborative culture that values innovation and teamwork, empowering our employees to drive positive change in the communities we serve. Joining Walmart means being part of a mission-driven organization that is committed to helping people save money and live better.

How to Apply:

If you are excited about the opportunity to launch your career in IT support with one of the worlds leading companies, we encourage you to apply! Please submit your resume and a cover letter outlining your qualifications and interest in the Entry Level Helpdesk Coordinator position through our career portal on the Walmart website.