Job Summary

Progressive Technology is seeking a passionate and motivated Social Media Community Moderator to join our dynamic team. This remote position is perfect for individuals looking to start their career in the digital landscape. As a Community Moderator, you will play a vital role in fostering a positive and engaging environment across our social media platforms. You will help manage interactions, respond to inquiries, and ensure that our community guidelines are upheld while contributing to our brands reputation and growth.

Key Responsibilities

• Monitor and engage with users across various social media platforms, including Facebook, Twitter, Instagram, and LinkedIn.
• Respond promptly to comments, messages, and inquiries, maintaining a friendly and professional tone.
• Enforce community guidelines, ensuring that conversations remain respectful and constructive.
• Collaborate with the marketing team to create and curate content that resonates with our audience.
• Identify and escalate potential issues or negative interactions to the appropriate teams.
• Analyze community feedback and engagement metrics to contribute to strategy improvements.
• Participate in community-building initiatives, including contests, discussions, and live events.
• Stay updated on industry trends and best practices in social media moderation.

Required Skills and Qualifications

• Strong written communication skills with a keen eye for detail.
• Ability to engage and interact positively with diverse audiences.
• Basic understanding of social media platforms and their functionalities.
• Familiarity with community guidelines and best practices in digital communication.
• Good problem-solving skills and the ability to handle conflicts calmly and effectively.
• Self-motivated with the ability to work independently in a remote environment.

Experience

• No prior experience required; however, experience in customer service or community management is a plus.
• A passion for social media and a desire to learn and grow in the digital space.

Working Hours

• This is a remote position with flexible working hours, requiring a commitment of 20-30 hours per week. Availability during peak engagement times is preferred.

Knowledge, Skills, and Abilities

• Excellent time management and organizational skills.
• Ability to adapt to changing priorities and work under pressure.
• Basic knowledge of social media analytics and monitoring tools is a plus.
• A positive attitude and a willingness to learn and develop professionally.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work hours and remote work options.
• Comprehensive training and professional development opportunities.
• Access to company resources and tools to facilitate your role.
• A supportive and inclusive company culture.

Why Join

At Progressive Technology, we believe in the power of community and collaboration. Joining our team means being part of an innovative company that values creativity and growth. You will have the opportunity to make a significant impact in shaping our online presence while developing your skills in the fast-paced world of social media.

How to Apply

If you are ready to embark on a rewarding journey with us, please submit your resume and a brief cover letter detailing your interest in the role and any relevant skills or experiences to us. We look forward to welcoming you to our team!