We are seeking dedicated and passionate individuals to join our team as Ground Staff at Thiruvananthapuram International Airport. As a vital part of our airport operations, the Ground Staff will ensure the smooth functioning of various airport services, including passenger handling, baggage services, and coordination with airline personnel. This role requires a customer-focused mindset and the ability to thrive in a fast-paced environment while maintaining a high level of professionalism.

Key Responsibilities

• Passenger Assistance: Provide exceptional customer service to passengers, assisting them with check-in, boarding, and baggage inquiries.
• Baggage Handling: Ensure the safe and efficient handling of passenger baggage, including loading, unloading, and tracking lost luggage.
• Coordination: Collaborate with airline staff and other airport personnel to ensure smooth operations, including gate management and boarding processes.
• Safety Compliance: Adhere to all safety and security regulations, conducting safety checks on equipment and procedures.
• Problem Resolution: Address and resolve passenger complaints and issues in a timely and effective manner, ensuring a positive travel experience.
• Reporting: Maintain accurate records of passenger interactions and incidents, reporting any irregularities to management.
• Training: Participate in ongoing training programs to stay updated on industry standards and best practices.

Required Skills and Qualifications

• Education: High school diploma or equivalent; additional education in hospitality, travel, or related fields is a plus.
• Communication Skills: Excellent verbal and written communication skills in English; proficiency in other languages is an advantage.
• Customer Service Orientation: Strong focus on providing outstanding service and enhancing passenger experiences.
• Team Player: Ability to work effectively within a team and collaborate with various stakeholders.
• Adaptability: Capable of adjusting to changing situations and handling unexpected challenges with composure.

Experience

• Prior experience in a customer service role, preferably within the airline or hospitality industry, is preferred but not mandatory.
• Familiarity with airport operations and safety regulations is a plus.

Working Hours

• The position requires flexibility to work in shifts, including weekends, holidays, and overnight shifts, as per operational needs.

Knowledge, Skills, and Abilities

• Attention to Detail: Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Interpersonal Skills: Strong interpersonal skills to build rapport with passengers and team members.
• Crisis Management: Capable of remaining calm and effective under pressure, particularly in emergency situations.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and retirement benefits.
• Opportunities for career advancement within the company.
• Training and professional development programs.
• Employee discounts on travel and airport services.

Why Join

Joining Airport Jobs means becoming part of a dynamic and growing team dedicated to providing outstanding service in the aviation industry. We value our employees and foster a culture of teamwork, innovation, and personal development. With opportunities for growth and a supportive work environment, this is the perfect place to advance your career in airport operations.

How to Apply

Interested candidates are invited to submit their resumes and a cover letter detailing their qualifications and experience to us. Please include Ground Staff Application in the subject line. We look forward to welcoming dedicated professionals to our team at Thiruvananthapuram International Airport!