Job Summary:Sutherland Global Services Ltd is seeking a dedicated and skilled IT Applications Implementation and Support Specialist to join our dynamic team. In this role, you will play a critical part in implementing, maintaining, and enhancing our IT applications to ensure they align with our business goals. You will collaborate with cross-functional teams to provide top-notch support and optimize application performance, contributing to the overall efficiency and productivity of our operations.

Key Responsibilities:

• Lead the implementation of IT applications, ensuring alignment with business requirements and strategic objectives.
• Provide ongoing technical support for IT applications, troubleshooting issues, and delivering solutions in a timely manner.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Conduct system testing and validation to ensure application functionality and performance meet established standards.
• Develop and maintain comprehensive documentation, including user manuals and training materials.
• Train end-users on application features and best practices to maximize utilization and effectiveness.
• Monitor application performance, analyze trends, and recommend enhancements to improve functionality.
• Stay updated on industry trends and emerging technologies to ensure Sutherland remains competitive and innovative.

Required Skills and Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT applications implementation and support, preferably in a corporate environment.
• Strong understanding of software development life cycles and project management methodologies.
• Proficiency in SQL, database management, and scripting languages.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.
• Ability to work independently as well as collaboratively in a team environment.

Experience:

• Minimum of 3 years of experience in IT applications implementation and support roles.
• Experience with enterprise applications, cloud-based solutions, and system integrations.
• Familiarity with ITIL frameworks and best practices is a plus.

Working Hours:

• Full-time position, with standard working hours from 9:00 AM to 5:00 PM, Monday to Friday. Flexibility in working hours may be required based on project needs.

Knowledge, Skills, and Abilities:

• Strong analytical and critical thinking abilities.
• Detail-oriented with a focus on delivering high-quality work.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong customer service orientation with a commitment to user satisfaction.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance plans.
• Retirement savings plan with company match.
• Opportunities for professional development and career advancement.
• Generous paid time off and holiday policy.
• Flexible working arrangements and a supportive work environment.

Why Join:At Sutherland Global Services Ltd, we believe in fostering a culture of innovation, collaboration, and continuous improvement. By joining our team, you will have the opportunity to work with industry-leading technologies, engage in meaningful projects, and contribute to the success of a global organization. We value our employees and provide a supportive environment that encourages personal and professional growth.

How to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and motivation for applying to us. Please include IT Applications Implementation and Support Specialist in the subject line. We look forward to hearing from you!