Job Summary

Cognizant is seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met. You will be responsible for resolving inquiries, troubleshooting issues, and enhancing customer satisfaction by delivering timely and effective solutions. As a vital part of our organization, you will help uphold Cognizants reputation for excellence in customer service.

Key Responsibilities

• Serve as the first line of contact for customers, addressing inquiries via phone, email, and chat.
• Accurately assess customer needs and provide solutions, ensuring a seamless experience.
• Document all interactions and maintain accurate records of customer issues and resolutions.
• Collaborate with cross-functional teams to resolve complex customer issues and improve service processes.
• Monitor and track customer feedback to identify areas for improvement.
• Stay updated on product features, policies, and procedures to provide informed support.
• Assist in training new team members and share best practices for customer engagement.
• Participate in ongoing training and development initiatives to enhance customer service skills.

Required Skills and Qualifications

• High school diploma or equivalent; bachelors degree preferred.
• Proven experience in a customer service or support role, preferably in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to multitask and manage time effectively in a dynamic environment.
• Proficient in using customer service software and tools, as well as MS Office Suite.

Experience

• 1-2 years of experience in customer support or a related field.
• Familiarity with CRM systems and practices is a plus.
• Experience in the technology or IT services sector is advantageous.

Working Hours

• Full-time position with a rotating schedule, including weekends and holidays as required.
• Flexible shifts available to accommodate varying customer service demands.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with the ability to build rapport with customers.
• Capacity to remain calm and professional in high-pressure situations.
• Keen attention to detail and a proactive approach to problem-solving.
• Adaptability to new technologies and willingness to learn continuously.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday leave.
• Opportunities for professional development and career advancement.
• Access to wellness programs and employee assistance services.

Why Join Cognizant?

At Cognizant, we value our employees and are committed to fostering an inclusive and collaborative work environment. Joining our team means being part of a global leader in technology and consulting services, where your contributions will make a meaningful impact. We celebrate innovation, encourage professional growth, and offer the resources you need to thrive.

How to Apply

If you are passionate about customer service and meet the qualifications outlined above, we invite you to apply for the Customer Support Representative position at Cognizant. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team. Applications can be sent to us. We look forward to hearing from you!