Job Summary:

Join Flipkart, one of Indias leading e-commerce platforms, as a Customer Support Executive. This role is crucial in delivering exceptional customer service and support, ensuring a seamless shopping experience for our users. You will be the first point of contact for customers, assisting them with their queries and concerns regarding orders, products, and services. We are looking for freshers who are enthusiastic about e-commerce and have a passion for helping others.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a professional and friendly interaction.
• Provide accurate information regarding products, order status, and company policies to customers.
• Assist customers with placing orders, processing returns, and resolving complaints.
• Document and track customer interactions in the system, ensuring all details are captured accurately.
• Collaborate with other teams (logistics, inventory, etc.) to resolve issues and improve customer satisfaction.
• Identify and escalate issues to higher management when necessary.
• Stay updated on product knowledge, promotional offers, and policies to provide informed assistance.
• Contribute to team goals by participating in training sessions and sharing knowledge with colleagues.

Required Skills and Qualifications:

• Bachelors degree or equivalent (freshers are encouraged to apply).
• Excellent verbal and written communication skills in English and local languages.
• Strong problem-solving skills and the ability to think on your feet.
• Basic computer skills, including proficiency in MS Office and familiarity with customer service software.
• A positive attitude and a willingness to learn and grow within the company.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

Experience:

• This position is open to fresh graduates; prior experience in customer service is a plus but not mandatory.

Working Hours:

• Flexible shifts (including evenings and weekends) to accommodate business needs. Full-time positions available.

Knowledge Skills and Abilities:

• Strong customer service orientation and a desire to help customers.
• Ability to handle stressful situations and remain calm under pressure.
• Quick learner with a keen attention to detail.
• Ability to work collaboratively in a team environment.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training and onboarding programs.
• Opportunities for career growth and development within Flipkart.
• Employee discounts on various products.
• Health insurance and wellness programs.

Why Join Flipkart?

Flipkart is committed to fostering an inclusive and dynamic work environment. As a Customer Support Executive, you will be part of a vibrant team that values innovation and customer-centricity. We offer a platform for you to develop your skills and advance your career while contributing to a company that is transforming the e-commerce landscape in India. Join us to make a meaningful impact on our customers experiences!

How to Apply:

If you are interested in joining our team as a Customer Support Executive, please submit your resume and a cover letter detailing your interest in the position. Applications can be sent to our HR email or through our careers page. We look forward to welcoming you to Flipkart!