Job Summary
We are looking for a highly organized and detail-oriented Back Office Support Specialist to join Flipkarts team. As part of Flipkart, one of Indias largest e-commerce platforms, you will play a key role in ensuring the smooth operations of our back-office functions from the comfort of your home. The ideal candidate will have strong administrative skills, the ability to handle data efficiently, and work collaboratively with different teams to support our business processes. This is an excellent opportunity for individuals looking to advance their careers while maintaining work-life balance through remote work.

Key Responsibilities

• Provide administrative support to various departments including order management, data entry, and processing of invoices.
• Handle customer orders, verify documents, and ensure data accuracy in our systems.
• Monitor and maintain accurate databases, ensuring up-to-date records of inventory, sales, and customer details.
• Assist with the preparation of reports, analytics, and insights to support management decisions.
• Coordinate with customer service teams to resolve any order-related discrepancies or issues.
• Collaborate with cross-functional teams to support back-office processes such as inventory management, returns, and logistics tracking.
• Ensure compliance with internal policies and quality standards for all tasks.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Commerce, or a related field preferred.
• Proven experience in back-office or administrative roles, preferably in an e-commerce or retail environment.
• Proficiency in MS Office Suite, especially Excel for data entry and reporting.
• Strong attention to detail and accuracy when handling data.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively in a remote work environment.
• Familiarity with ERP systems or order management software is a plus.

Experience

• Minimum 1-2 years of experience in a back-office or administrative role, preferably in e-commerce or retail sectors.
• Experience working in a fast-paced environment with tight deadlines.

Working Hours

• Flexible work hours with the opportunity to choose shifts.
• Monday to Friday, 9:00 AM to 6:00 PM (with some flexibility depending on workload).
• Option to work extended hours during peak sales periods, such as festive seasons.

Knowledge Skills and Abilities

• Strong analytical skills and the ability to work with large datasets.
• Problem-solving skills to handle operational issues as they arise.
• Adaptability and willingness to learn new processes and technologies.
• Ability to work independently and within a team.
• Strong organizational and planning skills.

Benefits

• Competitive salary package with performance-based bonuses.
• Opportunity to work from home, allowing a flexible and comfortable work environment.
• Health and wellness benefits including medical insurance and paid time off.
• Access to professional development and training programs to enhance your skills.
• Employee discounts on Flipkart products.
• Collaborative and supportive company culture.

Why Join
Joining Flipkart means being part of a leading e-commerce giant, known for its innovation and commitment to customer satisfaction. You will be part of a dynamic team where your contributions will directly impact the companys success. With ample growth opportunities, remote work flexibility, and a focus on work-life balance, Flipkart offers a rewarding career path in a vibrant and fast-paced industry.

How to Apply
Interested candidates are invited to submit their resumes along with a cover letter explaining their qualifications and relevant experience. Applications can be submitted through our official careers portal or emailed directly to us with the subject line Application for Back Office Support Specialist – Work from Home. Shortlisted candidates will be contacted for an interview.