Job Summary

HR Service Jobs is seeking a dynamic and motivated Sales Customer Service Executive to join our team for the night shift. This home-based role is essential in delivering exceptional service to our customers, while also driving sales growth through effective communication and problem-solving skills. The ideal candidate will thrive in a fast-paced environment, demonstrating a passion for customer satisfaction and sales excellence.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify customer needs and provide tailored solutions to enhance their experience and drive sales.
• Maintain detailed records of customer interactions, transactions, and feedback using our CRM system.
• Collaborate with team members to share insights and improve service delivery.
• Meet and exceed sales targets while ensuring high levels of customer satisfaction.
• Conduct follow-ups with customers to ensure issues are resolved and gather feedback for continuous improvement.
• Participate in training and development programs to enhance product knowledge and customer service skills.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using CRM software and other customer service tools.
• Ability to work independently and manage time effectively in a home-based setting.
• Familiarity with sales techniques and an eagerness to achieve targets.
• Strong organizational skills with attention to detail.

Experience

• Previous experience in a sales or customer service role is preferred, but not mandatory.
• Experience in a remote work environment is a plus.

Working Hours

• This position requires availability to work night shifts, with flexible scheduling options to accommodate varying needs.

Knowledge, Skills, and Abilities

• Ability to adapt quickly to new processes and technologies.
• Knowledge of sales strategies and customer relationship management.
• Strong interpersonal skills with the ability to build rapport with diverse customers.
• Ability to handle difficult situations with professionalism and empathy.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible work-from-home arrangements.
• Comprehensive training and ongoing professional development.
• Access to health and wellness programs.
• Opportunities for career advancement within a growing company.

Why Join

At HR Service Jobs, we value our employees and believe in fostering a supportive and inclusive work environment. You will be part of a collaborative team that is committed to achieving excellence in customer service and sales. Join us and take the next step in your career while enjoying the flexibility of remote work.

How to Apply

If you are enthusiastic about providing outstanding customer service and are eager to contribute to a growing team, we invite you to apply! Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role to us. We look forward to hearing from you!