Job Summary

Progressive Technology is seeking a motivated and professional Remote Chat Support Agent to join our team. As a Chat Support Agent, you will provide exceptional customer service through real-time text-based communication. This is a fully remote, work-from-anywhere position, ideal for individuals who enjoy problem-solving and helping others. You will be responsible for assisting customers with inquiries, troubleshooting technical issues, and ensuring a seamless customer experience.

Key Responsibilities

• Provide timely, accurate, and professional customer support via live chat channels.
• Address customer inquiries, product issues, and technical problems in a clear and concise manner.
• Offer solutions or escalate complex issues to higher-level support teams.
• Maintain detailed and accurate records of customer interactions and service requests.
• Ensure customer satisfaction by providing appropriate solutions and follow-up when necessary.
• Collaborate with team members to identify and implement improvements in customer service processes.
• Stay up to date with product information, policies, and procedures to offer the best support.
• Meet or exceed customer service and quality metrics as set by the company.

Required Skills and Qualifications

• Excellent written communication skills with a keen attention to detail.
• Strong problem-solving abilities and technical aptitude.
• Ability to work independently and manage time effectively.
• Comfortability with technology and learning new systems.
• Familiarity with customer support tools and live chat platforms.
• Strong interpersonal skills, with a focus on active listening and customer care.
• Ability to multitask and manage multiple conversations simultaneously.
• Ability to adapt to varying customer needs and effectively manage customer expectations.

Experience

• Previous experience in customer support or chat-based communication is preferred but not required.
• Experience working remotely or in a virtual environment is a plus.
• Prior experience in technical troubleshooting or related roles is a benefit.

Working Hours

• This position offers flexible working hours, allowing you to manage your schedule from anywhere.
• Must be available to work a minimum of 20 hours per week. Exact shift schedules are flexible but will be determined based on business needs and availability.

Knowledge, Skills, and Abilities

• Proficiency in typing and navigating customer support software.
• Strong ability to de-escalate difficult situations and provide calm, constructive responses.
• A customer-first mindset with the ability to empathize with customer concerns.
• Ability to work efficiently in a remote, independent environment with limited supervision.
• Strong organizational skills with the ability to track multiple customer interactions simultaneously.
• Knowledge of troubleshooting techniques for common technical issues is beneficial.

Benefits

• Competitive hourly pay with performance-based incentives.
• Work from anywhere with flexible scheduling.
• Paid training and ongoing professional development.
• Opportunity to work with a dynamic and supportive team.
• Access to company-sponsored wellness programs.
• Paid time off (PTO) and holiday pay.
• Employee discounts on Progressive Technology products and services.

Why Join Progressive Technology?

At Progressive Technology, we value innovation, customer care, and work-life balance. By joining our team, you will be part of a forward-thinking company dedicated to providing cutting-edge solutions to our customers. We offer a remote-first culture that fosters autonomy, flexibility, and personal growth. Whether you are looking to start your career or grow your skills in a supportive environment, Progressive Technology offers exciting opportunities for advancement.

How to Apply

If you are passionate about customer service and are eager to work in a remote environment, we encourage you to apply! Please submit your resume along with a brief cover letter highlighting your relevant experience and why you are excited about this position. We look forward to hearing from you!