Job Summary

HR Service Jobs is seeking a dedicated and dynamic Chat Support Executive to join our team for the night shift. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance through live chat. Your primary responsibility will be to address customer inquiries, resolve issues, and enhance client satisfaction, all while maintaining a professional and friendly demeanor. If you are a proactive communicator with a passion for helping others, we want you on our team!

Key Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner.
• Assist customers with product information, troubleshooting, and service-related questions.
• Document interactions and maintain accurate records of customer feedback and issues.
• Collaborate with team members and other departments to resolve complex issues.
• Identify opportunities for process improvements and suggest enhancements.
• Monitor chat queues and manage response times to ensure service level agreements (SLAs) are met.
• Provide feedback on recurring issues to help improve product and service quality.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using chat support software and basic computer applications.
• Exceptional customer service skills and a passion for helping others.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Experience

• Previous experience in a customer support or chat support role is preferred.
• Familiarity with CRM systems and customer service best practices is a plus.
• Experience working in a night shift environment is beneficial.

Working Hours

• Night shift: 10 PM - 6 AM (flexibility required for scheduling).

Knowledge Skills and Abilities

• Understanding of the companys products and services.
• Ability to manage multiple chats simultaneously without compromising quality.
• Familiarity with online communication etiquette and customer engagement techniques.
• Knowledge of data privacy regulations and ethical customer interaction.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health benefits, including medical, dental, and vision.
• Opportunities for professional development and career advancement.
• Friendly and supportive work environment.
• Flexible night shift schedule to promote work-life balance.

Why Join

At HR Service Jobs, we believe that our employees are our greatest asset. Joining our team means being part of a vibrant culture that values diversity, collaboration, and innovation. We prioritize your professional growth and provide the tools and resources you need to succeed. If you thrive in a fast-paced environment and are looking for a rewarding career in customer support, we want to hear from you!

How to Apply

If you are interested in this exciting opportunity, please submit your resume and a cover letter detailing your relevant experience and explaining why you would be a great fit for the Chat Support Executive role at HR Service Jobs. Applications can be sent to us. We look forward to meeting you!