Job Summary

Join Flipkart, one of Indias leading e-commerce companies, as a Telesales Caller working from the comfort of your home. In this role, you will engage potential customers through outbound calls, promoting our extensive range of products and services. Your goal will be to drive sales, enhance customer satisfaction, and contribute to the overall growth of the company. This is an excellent opportunity for individuals who are passionate about sales and enjoy working in a dynamic environment.

Key Responsibilities

• Outbound Calling: Initiate outbound calls to potential customers, introducing Flipkarts products and services.
• Sales Conversion: Persuasively communicate product features and benefits to convert leads into sales.
• Customer Engagement: Build and maintain relationships with customers, understanding their needs and providing tailored solutions.
• Data Management: Accurately record customer interactions, feedback, and sales activities in the CRM system.
• Follow-Up: Conduct timely follow-ups with leads to ensure closure and address any customer inquiries.
• Target Achievement: Meet and exceed monthly sales targets and KPIs.
• Market Feedback: Gather customer insights and feedback to help improve product offerings and sales strategies.

Required Skills and Qualifications

• Communication Skills: Excellent verbal communication skills with a clear and engaging phone presence.
• Persuasion Skills: Strong sales and negotiation skills to influence customer decisions effectively.
• Technical Proficiency: Familiarity with CRM software and Microsoft Office Suite.
• Problem-Solving: Ability to handle objections and resolve customer issues in a professional manner.
• Self-Motivated: Demonstrated ability to work independently and manage time effectively in a remote setting.

Experience

• Previous Experience: At least 1 year of experience in telesales, telemarketing, or a similar role preferred.
• Industry Knowledge: Experience in e-commerce or retail sectors is a plus, but not mandatory.

Working Hours

• This position requires flexibility to work in shifts, including evenings and weekends as needed. Typical working hours will be discussed during the interview.

Knowledge, Skills, and Abilities

• Customer Focus: A strong commitment to delivering exceptional customer service.
• Adaptability: Ability to adjust to different customer interactions and work environments.
• Team Collaboration: While this is a remote position, you must be able to collaborate effectively with team members and supervisors.

Benefits

• Work-Life Balance: Enjoy the flexibility of working from home.
• Competitive Salary: Receive a competitive salary with performance-based incentives.
• Training and Development: Access to ongoing training and development programs to enhance your skills.
• Health Benefits: Comprehensive health insurance plans for you and your family.
• Employee Discounts: Exclusive discounts on Flipkart products.

Why Join Flipkart?

At Flipkart, we foster a culture of innovation and excellence. You will be part of a diverse team that values collaboration, creativity, and growth. Join us to make an impact in the rapidly evolving e-commerce landscape and contribute to our mission of transforming the way India shops.

How to Apply

If you are excited about this opportunity and meet the qualifications listed above, we would love to hear from you! Please submit your resume and a brief cover letter outlining your experience and why you would be a great fit for the Telesales Caller position at Flipkart. Apply now and take the first step towards a rewarding career with us!