Job Summary

HR Service Jobs is seeking a dedicated and customer-focused Customer Support Associate for our evening and night shifts. In this role, you will be the frontline of our customer interaction, addressing inquiries, resolving issues, and ensuring a seamless experience for our clients. This position is ideal for individuals who thrive in fast-paced environments and are passionate about providing exceptional service.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
• Issue Resolution: Identify customer issues and provide effective solutions, maintaining a high level of customer satisfaction.
• Documentation: Accurately document all interactions in the customer relationship management (CRM) system for future reference and quality assurance.
• Collaboration: Work closely with other departments to resolve complex customer issues and ensure a smooth workflow.
• Product Knowledge: Maintain up-to-date knowledge of company products and services to provide informed support.
• Feedback Collection: Gather customer feedback and report insights to management for continuous improvement.

Required Skills and Qualifications

• Communication Skills: Excellent verbal and written communication skills with a clear and friendly tone.
• Problem-Solving: Strong analytical and problem-solving abilities to address customer needs effectively.
• Empathy: Ability to understand and empathize with customers, providing a supportive and positive experience.
• Technical Proficiency: Familiarity with CRM software and Microsoft Office Suite.
• Adaptability: Ability to work efficiently in a dynamic environment and manage multiple tasks simultaneously.

Experience

• Previous Experience: Minimum of 1 year in a customer support or service role preferred.
• Industry Knowledge: Experience in the HR or service industry is a plus, but not mandatory.

Working Hours

• Shift Timing: Evening/Night shifts, typically from 5 PM to 1 AM or 9 PM to 5 AM, including weekends and holidays as required.

Knowledge, Skills, and Abilities

• Customer Orientation: Strong focus on customer satisfaction and service excellence.
• Team Player: Ability to work collaboratively with colleagues across various departments.
• Time Management: Excellent organizational skills to prioritize tasks effectively.
• Cultural Sensitivity: Awareness of and sensitivity to diverse customer backgrounds and needs.

Benefits

• Competitive Salary: Attractive compensation package commensurate with experience.
• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Flexible Schedule: Options for shift swaps and remote work opportunities when applicable.
• Professional Development: Ongoing training and opportunities for career advancement.
• Work-Life Balance: Supportive environment that values personal well-being.

Why Join

At HR Service Jobs, we pride ourselves on fostering a collaborative and inclusive work culture. As a Customer Support Associate, you will play a vital role in our mission to provide outstanding service and support to our clients. Join our dynamic team and contribute to our growth while enjoying opportunities for personal and professional development.

How to Apply

If you are passionate about customer service and looking for a rewarding opportunity, we encourage you to apply! Please submit your resume and a cover letter detailing your relevant experience to us. We look forward to hearing from you!