Job Summary

American Express is seeking a highly organized and proactive Virtual Assistant to join our dynamic team on a part-time basis. In this role, you will provide essential administrative support to ensure smooth operations and enhance productivity across various departments. As a key contributor to our success, you will leverage your communication and multitasking skills to help manage tasks and projects remotely.

Key Responsibilities

• Provide comprehensive administrative support, including calendar management, email correspondence, and document preparation.
• Assist in the organization of meetings, including scheduling, agenda preparation, and minute-taking.
• Conduct research and compile data to support departmental initiatives and decision-making processes.
• Handle customer inquiries and provide exceptional service through various communication channels.
• Collaborate with team members to track project progress and ensure timely completion of tasks.
• Maintain accurate records and files, ensuring confidentiality and compliance with company policies.
• Perform additional tasks as required to support team members and enhance operational efficiency.

Required Skills and Qualifications

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with virtual collaboration tools (e.g., Zoom, Slack).
• Excellent written and verbal communication skills, with a strong attention to detail.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
• Demonstrated ability to work independently and collaboratively in a remote environment.
• Tech-savvy with a proactive approach to problem-solving and process improvement.

Experience

• A minimum of 2 years of experience in administrative support or a related field.
• Previous experience in a virtual or remote work setting is preferred.
• Experience in the financial services or customer service industry is a plus.

Working Hours

• Part-time position with flexible working hours; approximately 20 hours per week.
• Must be available to work during standard business hours, with some flexibility for team collaboration.

Knowledge, Skills, and Abilities

• Strong understanding of administrative processes and best practices.
• Ability to handle multiple tasks and projects simultaneously while maintaining high-quality work.
• Familiarity with CRM systems and project management tools is advantageous.
• A positive attitude and a commitment to delivering exceptional service.

Benefits

• Competitive hourly rate with opportunities for performance-based incentives.
• Flexible work environment that promotes work-life balance.
• Access to professional development and training resources.
• Employee discounts and perks through American Express programs.

Why Join

At American Express, we value diversity, equity, and inclusion, and we strive to create a supportive and engaging workplace. Joining our team means being part of a globally recognized brand that empowers its employees to innovate and excel. You will have the opportunity to grow your career while contributing to meaningful projects that impact our customers and the communities we serve.

How to Apply

If you are ready to take the next step in your career and become a part of the American Express team, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. Applications can be sent to us with the subject line Virtual Assistant Application. We look forward to reviewing your application and potentially welcoming you to our team!