Job Summary

Flipkart is seeking a dedicated and enthusiastic Part-Time Customer Service Representative to join our dynamic team. As a leader in the e-commerce sector, we are committed to providing exceptional service to our customers. This role offers a unique opportunity to engage with customers, address their inquiries, and help enhance their overall shopping experience. The ideal candidate will possess strong communication skills and a passion for customer service, making a positive impact on our customers experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with order-related questions, product information, and account issues.
• Resolve complaints effectively while maintaining a positive attitude and ensuring customer satisfaction.
• Maintain up-to-date knowledge of Flipkarts products, services, and policies.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with other team members and departments to improve service processes and customer experience.
• Participate in ongoing training and development to enhance customer service skills.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a proactive attitude.
• Ability to handle difficult situations with empathy and professionalism.
• Proficient in using computers and customer service software.
• Familiarity with e-commerce platforms is a plus.

Experience

• Previous experience in a customer service role is preferred but not mandatory.
• Experience in the e-commerce sector or related fields will be an advantage.

Working Hours

• Flexible part-time hours, including evenings and weekends.
• Shift schedules will be provided based on business needs.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to work well in a team environment.
• Adaptability and a willingness to learn in a fast-paced environment.
• Attention to detail and organizational skills to manage multiple tasks efficiently.
• Ability to remain calm and composed under pressure.

Benefits

• Competitive hourly wage.
• Opportunities for growth and advancement within the company.
• Access to employee discounts on Flipkart products.
• Flexible scheduling to accommodate personal commitments.
• Supportive team environment with ongoing training and development.

Why Join

At Flipkart, we value our employees and strive to create a positive and inclusive work environment. Joining our customer service team means being part of a company that is revolutionizing the e-commerce landscape in India. You will have the chance to interact with diverse customers, learn new skills, and contribute to a forward-thinking organization.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and enthusiasm for the role. Applications can be sent to us with the subject line Part-Time Customer Service Representative Application. We look forward to hearing from you!