Job Summary

Flipkart, a leading e-commerce giant in India, is seeking enthusiastic and driven Telesales Callers to join our dynamic team. This remote position allows you to work from the comfort of your home while contributing to our growth and customer satisfaction. As a Telesales Caller, you will play a crucial role in reaching out to potential customers, promoting our wide range of products, and driving sales through persuasive communication and exceptional customer service.

Key Responsibilities

• Outbound Calling: Make outbound calls to prospective and existing customers to introduce Flipkarts products and services.
• Sales Generation: Utilize persuasive techniques to convert leads into sales, meeting or exceeding monthly sales targets.
• Customer Engagement: Build and maintain positive relationships with customers by understanding their needs and providing tailored solutions.
• Product Knowledge: Develop a deep understanding of Flipkarts product offerings and promotions to effectively address customer queries and objections.
• Record Keeping: Accurately document customer interactions, sales activities, and feedback in the CRM system.
• Follow-up: Conduct follow-up calls to ensure customer satisfaction and address any post-sale issues or concerns.
• Reporting: Provide regular reports on sales performance, customer feedback, and market trends to the management team.

Required Skills and Qualifications

• Excellent Communication: Strong verbal communication skills with a clear and persuasive speaking manner.
• Sales Skills: Proven ability to close sales and achieve targets, with a track record of success in a telesales or telemarketing role.
• Customer Focus: Demonstrated ability to build rapport with customers and provide exceptional service.
• Technical Proficiency: Comfortable using CRM systems, telephony software, and basic office applications.
• Self-Motivation: Ability to work independently, manage time effectively, and stay motivated without direct supervision.
• Problem-Solving: Strong problem-solving skills with the ability to handle objections and provide effective solutions.

Experience

• Experience Required: Minimum of 1-2 years of experience in telesales, telemarketing, or a similar customer-facing role.
• Industry Experience: Prior experience in e-commerce or retail sectors is an advantage but not mandatory.

Working Hours

• Flexibility: This is a full-time position with flexible working hours to accommodate different time zones and personal schedules.
• Commitment: Expected to work 40 hours per week, with potential for occasional overtime during peak periods.

Knowledge, Skills, and Abilities

• Product Knowledge: Ability to quickly learn and understand the features and benefits of Flipkarts product range.
• Adaptability: Flexible and adaptable to changing sales strategies and market conditions.
• Attention to Detail: High level of accuracy in documenting customer interactions and sales data.
• Team Collaboration: Ability to collaborate with team members and share best practices for achieving sales goals.

Benefits

• Competitive Salary: Attractive base salary with performance-based incentives.
• Work-Life Balance: Enjoy the convenience and flexibility of working from home.
• Career Growth: Opportunities for professional development and career advancement within Flipkart.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Employee Discounts: Exclusive discounts on Flipkart products for employees.

Why Join

• Innovative Environment: Be part of a forward-thinking company that values innovation and customer-centricity.
• Dynamic Team: Join a team of passionate professionals dedicated to delivering exceptional customer experiences.
• Growth Opportunities: Benefit from Flipkarts commitment to your career development and growth.

How to Apply

To apply for the Telesales Caller position at Flipkart, please submit your resume along with a cover letter detailing your relevant experience and why you would be a great fit for this role. Applications can be sent to us with the subject line Telesales Caller Application. We look forward to reviewing your application and potentially welcoming you to the Flipkart family!