Job Summary:

As a Customer Care Representative - Associate at FedEx, you will play a crucial role in providing exceptional support to our customers. This position involves handling inquiries, resolving issues, and delivering top-notch service to ensure customer satisfaction. You will be the voice of FedEx, embodying our commitment to reliability and excellence.

Key Responsibilities:

• Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance regarding FedEx services, policies, and procedures.
• Issue Resolution: Investigate and resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Order Management: Process orders, track shipments, and provide updates on delivery statuses.
• Documentation: Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
• Collaboration: Work closely with other departments to address customer concerns and improve service delivery.
• Feedback Collection: Gather and report customer feedback to contribute to service improvement initiatives.

Required Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
• Problem-Solving: Strong analytical and problem-solving abilities to handle complex customer inquiries and issues.
• Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
• Attention to Detail: Ability to manage multiple tasks with accuracy and attention to detail.
• Customer-Centric Approach: Demonstrated ability to provide high-quality customer service and handle sensitive situations with empathy.

Experience:

• Education: High school diploma or equivalent required; associates or bachelors degree preferred.
• Experience: Previous customer service experience is advantageous, but not mandatory. Training will be provided.

Working Hours:

• Full-time positions typically require availability during standard business hours. Some roles may require shifts, including evenings, weekends, and holidays, depending on operational needs.

Knowledge, Skills, and Abilities:

• Customer Service Knowledge: Understanding of customer service principles and practices.
• Time Management: Effective time management skills to handle various tasks and priorities efficiently.
• Teamwork: Ability to work collaboratively within a team environment.
• Adaptability: Flexibility to adapt to changing work environments and customer needs.

Benefits:

• Competitive Salary: Attractive salary package commensurate with experience.
• Health and Wellness: Comprehensive health, dental, and vision insurance plans.
• Retirement Plans: Access to 401(k) plans with company match.
• Paid Time Off: Generous paid time off (PTO) and holiday pay.
• Career Development: Opportunities for professional growth and career advancement within the company.
• Employee Discounts: Discounts on FedEx services and other partner programs.

Why Join FedEx?

FedEx is committed to fostering a diverse and inclusive work environment where every employee is valued and empowered to succeed. Joining our team means becoming part of a global leader in logistics, where innovation and customer satisfaction drive our success. We invest in our employees, offering robust training programs and opportunities for career advancement. At FedEx, your contributions are recognized and rewarded in a dynamic and supportive work culture.

How to Apply:

To apply for the Customer Care Representative - Associate position at FedEx, please submit your resume and cover letter through our online application portal. Ensure your application highlights your relevant experience and skills. Our recruitment team will review applications and contact qualified candidates for further steps in the selection process.