Job Summary:

Flipkart, Indias leading e-commerce platform, is looking for passionate and customer-focused individuals to join our dynamic team as Customer Support Executives. In this role, you will be the first point of contact for our customers, ensuring that their queries are resolved efficiently and with the highest standards of customer service. Whether you are a fresher eager to start your career or an experienced candidate seeking new challenges, this role offers you the opportunity to grow with one of Indias most innovative companies.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Troubleshoot issues related to orders, returns, payments, and product information.
• Provide accurate information about Flipkarts products, services, and policies.
• Escalate complex issues to relevant teams and ensure prompt resolution.
• Maintain and update customer records in the CRM system.
• Follow up with customers to ensure their issues have been satisfactorily resolved.
• Collaborate with internal teams to stay updated on new product launches, promotions, and policies.

Required Skills and Qualifications:

• Strong communication skills in English and any regional language (verbal and written).
• Problem-solving skills with a focus on customer satisfaction.
• Basic computer skills, including proficiency in MS Office and the ability to use CRM tools.
• Ability to multitask and work under pressure in a fast-paced environment.
• Positive attitude and a willingness to learn.

Experience:

• Freshers are welcome to apply.
• Experienced candidates with 1-2 years of customer service experience in e-commerce, retail, or similar industries will have an advantage.

Working Hours:

• Full-time and part-time shifts available.
• Flexible working hours, including weekends and holidays, as per business needs.

Knowledge, Skills, and Abilities:

• Knowledge of e-commerce platforms and a basic understanding of Flipkarts operations.
• Ability to handle challenging customer interactions calmly and professionally.
• Excellent listening skills and empathy to understand customer concerns.
• Strong attention to detail and accuracy in data entry.
• Team player with good interpersonal skills.

Benefits:

• Competitive salary with performance-based incentives.
• Health insurance and wellness programs.
• Opportunities for career growth within Flipkart.
• Paid time off and flexible work schedules.
• Access to employee discounts and special promotions on Flipkart products.

Why Join Flipkart?

At Flipkart, we believe in creating an inclusive and collaborative environment where innovation thrives. As a pioneer in the Indian e-commerce industry, we provide numerous opportunities for growth and development. Joining Flipkart means being a part of a passionate team committed to redefining online shopping and enhancing customer experiences.

How to Apply:

Interested candidates can apply by submitting their updated resume and a brief cover letter through the Flipkart careers portal or via email. Please mention the job title in the subject line of your email.