Job Summary:Walmart, a global leader in retail, is seeking a dedicated and proactive Part-Time Customer Service Manager to join our dynamic team. In this role, you will play a pivotal part in ensuring a superior customer experience in our store. Your primary focus will be to lead and inspire a team of customer service associates, address customer concerns, and implement effective service strategies to drive satisfaction and loyalty.

Key Responsibilities:

• Oversee daily operations of the customer service department, ensuring a high standard of service is maintained.
• Lead, train, and motivate a team of customer service associates to achieve service excellence.
• Resolve complex customer issues and complaints with professionalism and efficiency.
• Implement and monitor service policies and procedures to enhance the customer experience.
• Collaborate with other departments to ensure seamless service delivery and address any operational challenges.
• Analyze customer feedback and service metrics to identify areas for improvement and develop actionable solutions.
• Conduct regular team meetings and performance evaluations to ensure continuous improvement and development.
• Ensure compliance with Walmarts policies, procedures, and industry regulations.

Required Skills and Qualifications:

• Strong leadership and interpersonal skills, with the ability to inspire and guide a team.
• Excellent problem-solving skills and the ability to handle challenging customer interactions with tact and professionalism.
• Effective communication skills, both verbal and written.
• Proven ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in using customer service software and systems.
• Strong organizational and time-management skills.

Experience:

• Previous experience in a customer service or retail management role is preferred.
• Demonstrated experience in leading and managing a team.
• Experience in handling complex customer service issues and implementing solutions.

Working Hours:

• This is a part-time position requiring flexible availability, including evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Deep understanding of customer service principles and best practices.
• Ability to analyze service metrics and customer feedback to drive improvements.
• Familiarity with Walmarts products, services, and store operations.
• Capability to work collaboratively with diverse teams and manage conflict effectively.

Benefits:

• Competitive hourly wage.
• Employee discount on Walmart products.
• Opportunities for career growth and advancement within Walmart.
• Access to Walmarts comprehensive benefits package, including health, dental, and vision insurance for eligible employees.
• Paid time off and holiday pay.

Why Join Walmart:

• Be part of a world-renowned retail leader committed to customer satisfaction and employee development.
• Enjoy a dynamic work environment that encourages innovation and professional growth.
• Benefit from Walmarts commitment to diversity, equity, and inclusion.
• Take advantage of extensive training programs designed to enhance your skills and advance your career.

How to Apply:To apply for the Part-Time Customer Service Manager position at Walmart, please visit our careers page at Walmart Careers and search for the job title. Submit your resume and cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to reviewing your application and potentially welcoming you to the Walmart team. Walmart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.