Job Summary:

Walmart is seeking a dedicated and customer-focused Part-Time Customer Service Manager to join our team. In this pivotal role, you will oversee the customer service operations within our store, ensuring that each customer receives exceptional service and that their needs are met promptly and effectively. This position requires a dynamic individual who can lead by example, manage a diverse team, and drive continuous improvement in our customer service standards.

Key Responsibilities:

• Supervise and mentor a team of customer service associates, providing guidance, training, and support to ensure high performance and professional development.
• Address and resolve customer inquiries, concerns, and complaints in a timely and courteous manner, striving to exceed customer expectations.
• Monitor and analyze customer service metrics and feedback to identify areas for improvement and implement corrective actions.
• Collaborate with other store departments to streamline processes and enhance the overall customer experience.
• Conduct regular team meetings and one-on-one sessions to review performance, set goals, and share updates on company policies and procedures.
• Ensure adherence to Walmarts customer service standards and operational policies.
• Handle cash management and reconciliation as required, including overseeing transactions and balancing registers.

Required Skills and Qualifications:

• Strong interpersonal and communication skills, with the ability to interact effectively with customers and team members.
• Excellent problem-solving abilities and a proactive approach to managing customer issues.
• Proven leadership skills, with experience in supervising or managing a team in a retail or customer service environment.
• Ability to work in a fast-paced, dynamic environment while maintaining a positive and professional attitude.
• Basic computer skills, including proficiency in Microsoft Office Suite and retail management systems.

Experience:

• Previous experience in a customer service role or retail management is preferred.
• Demonstrated experience in handling customer inquiries and managing a team effectively.
• Experience in a retail environment, particularly in a leadership capacity, is highly desirable.

Working Hours:

• This is a part-time position requiring flexibility to work evenings, weekends, and holidays as needed.
• Specific working hours will be determined based on store needs and scheduling availability.

Knowledge, Skills, and Abilities:

• Comprehensive knowledge of Walmarts policies and procedures, as well as customer service best practices.
• Ability to manage and resolve complex customer issues with empathy and efficiency.
• Strong organizational skills, with the capacity to manage multiple tasks and priorities simultaneously.
• Proficient in using retail software and tools to enhance operational efficiency.

Benefits:

• Competitive hourly wage with opportunities for overtime.
• Employee discount on store merchandise.
• Access to Walmarts comprehensive benefits package, including health insurance options, retirement plans, and paid time off for eligible employees.
• Opportunities for professional growth and career advancement within the company.

Why Join Walmart:

At Walmart, we value our associates and are committed to creating a positive work environment where everyone feels respected and valued. Joining our team means becoming part of a global leader in retail, with opportunities to advance your career while making a tangible difference in the lives of our customers. If you are passionate about delivering exceptional customer service and leading a team to success, Walmart is the place for you.

How to Apply:

Interested candidates are invited to submit their application online through the Walmart Careers portal. Please include a current resume and a cover letter detailing your relevant experience and interest in the Part-Time Customer Service Manager position. Applications will be reviewed on a rolling basis, and selected candidates will be contacted for an interview.