Job Summary:

At Walmart, we believe in putting our customers first. As a Part-Time Customer Service Manager, you will be a vital part of our team, ensuring that our customers receive top-notch service and support. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and leading a team to achieve excellence. You will oversee daily customer service operations, handle complex customer inquiries, and foster a positive environment that aligns with Walmarts commitment to quality service.

Key Responsibilities:

• Customer Service Excellence: Lead and motivate the customer service team to provide outstanding service and resolve customer issues efficiently.
• Team Management: Supervise and support team members, including scheduling shifts, conducting performance reviews, and providing training.
• Issue Resolution: Address and resolve escalated customer complaints and concerns with professionalism and empathy.
• Process Improvement: Identify opportunities to improve service processes and implement solutions to enhance customer satisfaction.
• Sales Support: Assist with sales-related inquiries and support the team in achieving sales goals and targets.
• Operational Efficiency: Ensure that customer service operations run smoothly, including managing inventory of customer service supplies and maintaining a clean and organized workspace.
• Reporting: Prepare and present reports on customer service metrics, team performance, and other relevant data to management.

Required Skills and Qualifications:

• Customer Focus: Demonstrated ability to prioritize and address customer needs effectively.
• Leadership Skills: Proven experience in leading and managing a team, with strong interpersonal and motivational skills.
• Communication: Excellent verbal and written communication skills to interact with customers and team members.
• Problem-Solving: Strong analytical and problem-solving abilities to handle complex customer issues.
• Organizational Skills: Ability to manage multiple tasks efficiently and maintain a high level of attention to detail.
• Adaptability: Flexibility to adapt to changing customer service demands and business needs.

Experience:

• Previous experience in a customer service role is required, with at least 2 years of experience in a supervisory or managerial position preferred.
• Experience in a retail environment is a plus.

Working Hours:

• This is a part-time position, with flexible scheduling options available. Candidates should be prepared to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Customer Service Management: Knowledge of best practices in customer service management and techniques for improving customer satisfaction.
• Conflict Resolution: Ability to manage and resolve conflicts effectively.
• Technology Proficiency: Familiarity with customer service software, point-of-sale systems, and basic office applications.
• Team Collaboration: Strong ability to work collaboratively with others to achieve common goals.

Benefits:

• Competitive hourly wage.
• Employee discount on Walmart products.
• Access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off (based on eligibility and hours worked).
• Opportunities for career advancement within Walmart.

Why Join Walmart:

Joining Walmart means being part of a company that values its associates and strives to create a supportive and inclusive work environment. We offer opportunities for growth and development, a diverse and dynamic team, and a chance to make a positive impact on the lives of our customers. If you are passionate about delivering exceptional service and leading a team to success, Walmart is the place for you.

How to Apply:

To apply for the Part-Time Customer Service Manager position, please submit your resume and a cover letter detailing your relevant experience and qualifications through our online application system. We look forward to reviewing your application and exploring the possibility of you joining our team.