Job Summary

CIBC is seeking a dedicated and enthusiastic Client Service Representative to join our dynamic team. As a key player in our customer service department, you will be the frontline ambassador for CIBC, delivering exceptional service to our clients. You will handle a variety of inquiries, resolve issues, and provide information about our products and services, ensuring a positive and seamless customer experience.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for clients, addressing their needs and resolving any issues or concerns they may have in a timely and professional manner.
• Product Knowledge: Maintain an in-depth understanding of CIBCs products and services to effectively communicate their features and benefits to clients.
• Issue Resolution: Proactively identify and resolve client issues or complaints, ensuring a satisfactory resolution while adhering to company policies and procedures.
• Account Management: Assist clients with account-related inquiries, transactions, and changes, including updating personal information and processing service requests.
• Sales Support: Identify opportunities to promote CIBCs products and services that align with the clients needs, contributing to the growth of the business.
• Documentation and Reporting: Accurately document client interactions and transactions, providing detailed reports and feedback as required by management.
• Team Collaboration: Work collaboratively with team members and other departments to ensure a cohesive approach to client service and issue resolution.

Required Skills and Qualifications

• Excellent Communication: Demonstrated ability to communicate clearly and effectively with clients and colleagues, both verbally and in writing.
• Problem-Solving: Strong analytical skills with the ability to resolve issues efficiently and thoughtfully.
• Attention to Detail: Meticulous in handling client information and performing tasks with accuracy.
• Customer-Centric Approach: A genuine commitment to providing exceptional customer service and enhancing the client experience.
• Adaptability: Ability to adapt to changing priorities and handle multiple tasks in a fast-paced environment.

Experience

• Customer Service Experience: Minimum of 1-2 years of experience in a customer service role, preferably in the financial services industry.
• Relevant Experience: Previous experience in a client-facing role where you managed client relationships and resolved issues effectively.

Working Hours

• Schedule: Full-time position with standard working hours, including potential evenings and weekends based on business needs. Flexibility is required.

Knowledge, Skills, and Abilities

• Technical Proficiency: Comfortable using computer systems and software, including CRM platforms and Microsoft Office Suite.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and establish trust with clients.
• Organizational Skills: Ability to prioritize tasks and manage time effectively to meet deadlines and client needs.
• Cultural Sensitivity: Awareness and sensitivity to diverse client backgrounds and needs.

Benefits

• Competitive Salary: Attractive compensation package commensurate with experience.
• Health and Wellness: Comprehensive health, dental, and vision insurance plans.
• Retirement Savings: Generous retirement savings plan with company matching.
• Paid Time Off: Vacation days, sick leave, and paid holidays.
• Professional Development: Opportunities for career growth and development through training and education programs.
• Work-Life Balance: Supportive environment fostering work-life balance.

Why Join

At CIBC, we are committed to fostering a culture of inclusivity, innovation, and excellence. Joining our team means becoming part of a company that values your contributions and invests in your professional growth. You will have the opportunity to work in a collaborative environment where your skills are recognized and rewarded, and where you can make a meaningful impact on the lives of our clients.

How to Apply

Interested candidates are encouraged to submit their resume and cover letter detailing their qualifications and experience. Applications can be submitted through our careers portal on the CIBC website or via email to our HR department. Please include Client Service Representative Application in the subject line. We thank all applicants for their interest, but only those selected for an interview will be contacted.