Job Description
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Job Summary:Home Depot, a leading home improvement retailer, is seeking a dynamic and customer-focused Sales Specialist for our Decor department. This role requires a bilingual professional fluent in French and English to provide exceptional customer service and drive sales growth within our home decor category. The ideal candidate will leverage their product knowledge and passion for interior design to assist customers in creating their dream spaces while achieving sales targets.
Key Responsibilities:
- Customer Service Excellence: Engage with customers to understand their home decor needs, offer expert advice, and recommend suitable products to enhance their living spaces.
- Sales Performance: Drive sales through proactive engagement, upselling, and cross-selling techniques. Achieve and exceed sales targets and key performance indicators.
- Product Knowledge: Maintain a deep understanding of the latest home decor trends, product features, and inventory. Provide accurate and relevant information to customers.
- Visual Merchandising: Assist in setting up and maintaining attractive product displays that highlight key decor items and drive customer interest.
- Inventory Management: Monitor stock levels, process inventory replenishments, and ensure that the sales floor is well-stocked and organized.
- Bilingual Communication: Provide exceptional service to French-speaking customers, including answering queries, resolving issues, and ensuring a positive shopping experience in both French and English.
Required Skills and Qualifications:
- Bilingual Proficiency: Fluent in both French and English, with the ability to communicate effectively in both languages.
- Sales Skills: Proven experience in a sales role, with a track record of meeting or exceeding sales targets.
- Customer Service: Strong interpersonal skills with a focus on delivering outstanding customer service and building long-term relationships.
- Decor Knowledge: A passion for home decor and an understanding of design principles and trends.
- Team Collaboration: Ability to work collaboratively with team members and contribute to a positive work environment.
Experience:
- Previous experience in a retail or sales environment, preferably in the home decor or related industry.
- Experience in a bilingual customer service role is highly desirable.
Working Hours:
- Full-time position with a flexible schedule, including evenings, weekends, and holidays as required by store needs.
Knowledge, Skills, and Abilities:
- Product Expertise: Strong knowledge of home decor products, including furniture, textiles, and accessories.
- Communication Skills: Excellent verbal and written communication skills in both French and English.
- Problem-Solving: Ability to handle customer inquiries and resolve issues effectively and efficiently.
- Attention to Detail: Strong organizational skills with attention to detail in product presentation and inventory management.
- Tech Savvy: Comfortable using retail technology systems and tools.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package including health, dental, and vision insurance.
- Retirement savings plan with company match.
- Employee discount on Home Depot products.
- Opportunities for career growth and advancement within the company.
- Paid time off and holidays.
Why Join:At Home Depot, we value our associates and invest in their growth and success. As a Sales Specialist - Decor, you will be part of a vibrant team dedicated to helping customers create beautiful spaces. We offer a supportive work environment, competitive compensation, and the chance to build a rewarding career with a respected industry leader.
How to Apply:To apply for the Sales Specialist - Decor position, please submit your resume and a cover letter detailing your experience and qualifications. We encourage you to include information about your bilingual proficiency and any relevant experience in the home decor sector. Applications can be submitted through our career portal on the Home Depot website or in-person at your local Home Depot store. Home Depot is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.