Job Summary:

At United Airlines, we pride ourselves on delivering exceptional service to our customers. We are seeking a dedicated and enthusiastic Remote Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and ensuring a seamless travel experience. This is a remote, entry-level position, allowing you to work from the comfort of your home while contributing to our mission of connecting people and uniting the world.

Key Responsibilities:

• Provide outstanding customer service by addressing inquiries, processing reservations, and managing ticket changes or cancellations.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Assist customers with various travel-related concerns, including flight information, baggage policies, and loyalty program details.
• Maintain up-to-date knowledge of United Airlines products, services, and policies.
• Utilize company systems and tools effectively to manage customer interactions and transactions.
• Collaborate with other team members and departments to ensure a cohesive customer experience.
• Adhere to company procedures and regulatory requirements to ensure compliance and security.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computers and navigating various software applications.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Demonstrated empathy and patience when dealing with customers.
• Strong organizational skills and the ability to work independently.

Experience:

• Previous customer service experience is preferred but not required.
• Experience in a remote work environment is a plus.

Working Hours:

• This is a full-time remote position with flexible scheduling options.
• Must be available to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Knowledge of travel and airline industry practices is advantageous.
• Ability to adapt to new technology and tools quickly.
• Strong interpersonal skills and the ability to build rapport with customers.
• Capacity to handle stressful situations with professionalism and composure.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Access to United Airlines employee travel benefits and discounts.
• Ongoing training and professional development opportunities.

Why Join Us:

• Be part of a leading global airline committed to delivering exceptional service.
• Enjoy the flexibility of working remotely while contributing to a dynamic and supportive team environment.
• Benefit from competitive compensation and comprehensive benefits packages.
• Grow your career with opportunities for advancement within a prestigious company.

How to Apply:

To apply for the Remote Customer Service Representative position at United Airlines, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. Applications can be submitted through our careers portal. We look forward to reviewing your application and potentially welcoming you to our team!