Job Summary:

At United Airlines, we are committed to delivering exceptional service to our passengers, both on the ground and in the air. We are seeking a dedicated and enthusiastic Remote Customer Service Representative to join our team. This role is crucial in providing top-tier support and ensuring a seamless travel experience for our customers. As a Remote Customer Service Representative, you will address inquiries, resolve issues, and assist with a variety of customer service functions, all while working from the comfort of your home.

Key Responsibilities:

• Handle incoming customer calls, emails, and chat inquiries with professionalism and empathy.
• Provide accurate information regarding flight schedules, booking procedures, baggage policies, and other travel-related queries.
• Resolve customer issues and complaints efficiently, ensuring high levels of satisfaction.
• Assist with booking changes, cancellations, and refund processes.
• Collaborate with other departments to address complex customer issues and ensure resolution.
• Document customer interactions and maintain detailed records in the CRM system.
• Stay informed about United Airlines policies, procedures, and promotions to provide up-to-date information to customers.
• Participate in ongoing training and development programs to enhance skills and knowledge.

Required Skills and Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities with a customer-focused mindset.
• Proficiency in using customer service software and CRM systems.
• Ability to work independently and manage time effectively.
• High level of empathy and patience in handling customer interactions.
• Strong attention to detail and organizational skills.

Experience:

• Prior experience in a customer service role is preferred.
• Experience in the airline or travel industry is a plus but not required.

Working Hours:

• This is a full-time remote position with flexible scheduling options.
• Availability to work various shifts, including evenings, weekends, and holidays, may be required.

Knowledge, Skills, and Abilities:

• In-depth knowledge of customer service best practices and principles.
• Ability to handle high-pressure situations with composure.
• Familiarity with airline industry standards and regulations is beneficial.
• Proficiency in Microsoft Office Suite and other standard office software.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid time off (PTO) and holiday pay.
• Employee travel benefits, including flight discounts.
• Professional development and career growth opportunities.

Why Join Us:

United Airlines is dedicated to fostering a diverse and inclusive workplace where every team member feels valued and supported. As a Remote Customer Service Representative, you will have the opportunity to contribute to our mission of connecting people and uniting the world, all while enjoying the flexibility of remote work. Join us and be a part of a team that is passionate about delivering exceptional service and making a difference in the lives of our customers.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and interest in the position. Applications can be submitted through our careers page on the United Airlines website. We look forward to reviewing your application and exploring how you can contribute to our team.